Forum Discussion

scotvoddy's avatar
scotvoddy
Tuning in
21 days ago
Solved

Need advice about the O2 price increases and Virgin Volt deal

My wife has an O2 SIM-only pay-monthly deal [it's not a contract], for which she is currently paying £11.50 [which will be going up by £2.50 next April to £14] a month, but it gives us the Volt deals with Virgin.

So could I cancel my wife's monthly deal in January and then when my current Virgin Volt deal ends in February can I then go with Virgin for everything,i.e. the mega volt package which includes an O2 sim deal which would then save me the £11.50 [going up to £14 a month in April]my wife is paying for her current month-to-month Sim Only deal?

If you think what I'm saying is correct, does my wife have to give ex-amount of time to cancel her current month-to-month O2 SIM-only deal?

Sorry if that's a tad complicated, but I can't think of a better way to put my dilemma into words

  • Molly_T's avatar
    Molly_T
    21 days ago

    Hi again scotvoddy 👋

    Just to reiterate, we are a quite limited in the support we can provide for this kind of query via this platform as we can't offer help with O2 sales or services. 

    If you want to change your VM services package to a new VOLT bundle which includes a SIM with O2 this will enter you into a new fixed term contract. (Changing your deal dates so it would not end in February next year.) The SIM services included in VOLT packages are not free, they are billed through O2 Separately with whatever costs and terms are agreed at the point of sale. When running through a package change the agent would outline which services are included in your total monthly costs, and how this breaks down in terms of services billed by us, and services billed by O2.

    You can go for a package change at any time - you don't need to wait until February if you want to do one now! We just can't offer support with it via this platform.

    Hope this makes sense? 

    All the best. 🌞 

3 Replies

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    21 days ago

    Hi Scotvoddy 👋 Welcome to the community forum! Thanks for posting. 

    In order to access VOLT packages and deals you must have O2 Mobile services connected & linked to your VM services account. This can be any O2 number within your household - a SIM only plan (including the ones available as part of a VOLT package change), or a contract deal. O2 Sims which are included as part of a VOLT deal, are still chargeable SIM services, billed separately through O2 - linked to your VM services to access VOLT benefits. 

    You can read a bit more about VOLT here 👉 https://www.virginmedia.com/virgin-media-o2 

    It's worth speaking to O2 about available SIM only offers as we can't offer support with sales or O2 services via this platform. You can reach them via 👉 https://www.o2.co.uk/contactus  📲8002 from an O2 mobile or over 📞 0800 977 7337 from a landline.

    Hope this helps! 🤞 All the best. 

    • scotvoddy's avatar
      scotvoddy
      Tuning in
      21 days ago

      Hi, thank you for the reply. So, as it stands at the moment, I have the Mega TV deal, Plus Speed Upgrade through Volt to 1GB, plus some add-ons.

      So, instead of my wife paying for a separate O2 non-contract monthly, could she get an O2 SIM only through our current deal at no extra cost to the current deal we have now, which lasts till February next year and then she would be able to cancel her other non-contract monthly SIM deal that she has with O2 at the moment? 

      Any advice would be greatly appreciated.

      Thank you

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        21 days ago

        Hi again scotvoddy 👋

        Just to reiterate, we are a quite limited in the support we can provide for this kind of query via this platform as we can't offer help with O2 sales or services. 

        If you want to change your VM services package to a new VOLT bundle which includes a SIM with O2 this will enter you into a new fixed term contract. (Changing your deal dates so it would not end in February next year.) The SIM services included in VOLT packages are not free, they are billed through O2 Separately with whatever costs and terms are agreed at the point of sale. When running through a package change the agent would outline which services are included in your total monthly costs, and how this breaks down in terms of services billed by us, and services billed by O2.

        You can go for a package change at any time - you don't need to wait until February if you want to do one now! We just can't offer support with it via this platform.

        Hope this makes sense? 

        All the best. 🌞