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Not Received my Volt Broadband Boost - Been Over 14 Days

Solado
Joining in

I am currently on the M350 package and my understanding is with volt I can get a free boost to the next tier and no extra cost.

I have received the volt upgrade on my O2 account but this hasn't translated to my Virgin media package and it's been way over the 14 day waiting period. I have checked the address and such and they match.

Is there something further I need to do?

1 REPLY 1

Ashleigh_C
Forum Team
Forum Team

Hi there @Solado 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your Volt benefits but I would be more than happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.