on 21-03-2024 14:57
I've been with Virgin since September and received double data for my O2 phone plan about 2 months ago so assumed the broadband speed boost would come within a few weeks but I still haven't received anything.
on 24-03-2024 11:37
Thanks for reaching out to us on our Community Forums @Jovach, and a very warm welcome to you!
Sorry to hear of the issue with the lack of speed boost being issued.
Check out the envelope in the top right hand corner for a private message from me and I'll be happy to help
Thanks,
David_Bn
on 24-03-2024 15:39
Hi David,
I had a new message but it was the welcome one again, nothing from you.
on 26-03-2024 15:49
My sincere apologies for not following this up @Jovach!
Check out the envelope in the top right hand corner, and my message should now be available to you
Thanks,
David_Bn