No broadband speed boost

[Jovach]

I've been with Virgin since September and received double data for my O2 phone plan about 2 months ago so assumed the broadband speed boost would come within a few weeks but I still haven't received anything.

[David_Bn]

Thanks for reaching out to us on our Community Forums @Jovach, and a very warm welcome to you!

Sorry to hear of the issue with the lack of speed boost being issued.

Check out the envelope in the top right hand corner for a private message from me and I'll be happy to help

Thanks,

David_Bn

[Jovach]

Hi David,

I had a new message but it was the welcome one again, nothing from you.

[David_Bn]

My sincere apologies for not following this up @Jovach!

Check out the envelope in the top right hand corner, and my message should now be available to you

Thanks,

David_Bn