Contract ending

[roberts263]

Hi I was looking to downgrade my package as I will be coming to the end of my contract on the 19th march and wanted to stay with virgin media, but after todays performance it seems I will have no other but to cancel my contract,

today i contacted virgin through the chat and after lengthy waiting times I was told that my new package would be £118 on a 18month contract which I declined , as I was leaving the chat I was asked if I would like to chat with a live person which I agreed to, after waiting about 10mins I explained that my contract was ending in march and that,  if possible,  I would like to downgrade my package,  and also mentioned that I would prefer to stay with Virgin after answering some more questions and another 10mins waiting the assisitant quoted me £108 which I also declined.

before signing off I asked the live chat how much it would be for broadband only and he came back to me with a quote of £65 and was told it would be on a rolling contract basis to which I thanked him for his time and left the chat, I just feel that I had spent ages online today trying to discuss a new package and both chats could not grasp the fact I was trying to downgrade my package as both prices I was quoted were twenty and thirty pounds above what I am presently paying just now, so although I would prefer to stay with virgin it looks as if it will not be possible.

[japitts]

Presumably you had already priced up alternative providers for your combination of services prior to your contact with VM, and quoted those prices to them?

[roberts263]

yes!

I am presently with virgin on the full package, all I wanted was a reasonable quote from virgin and to downgrade my package but they came back to me twice with figures way above the amount I am paying just now for the full package.

[John_GS]

Hi @roberts263 

Thanks for posting and welcome to the community.

Sorry to hear of the experience you've had contacting the team.

Please either call the team on 150 / 0345 454 1111 option 4 or message via Whatsapp on +447305 327 112 (automated at the start). The team will be happy to check broadband only prices for you.

[roberts263]

Hi was willing to stay with virgin had I received a reasonable quote but was getting quotes that was 25 to 30 pounds more for a downgrade than what I am paying for a full package , you fibre contacted me with a 30 day rolling contract price which was 25 pounds cheaper than what I was quoted on virgins live chat.

[japitts · Accepted solution]

What combination of services do you currently have? ("full package" could mean different things to different people)

What combination of services are you looking to have?

[roberts263]

Hi I have the Volt Gig1 Fibre Broadband and maxit tv

Maxit TV

• Sky Sports and Cinema Collection
• Sky Sports HD Pack
• Kids Pick
• Virgin TV 360 box
• Virgin TV 360 Mini box
• Sky Entertainment & Cinema Ultra HD
• Netflix Standard
• TV and Broadband Discount

was looking to maybe delete the sky cinema Collection and Sky Sports to try and reduce the cost, as previously mentioned I would have liked to stay with virgin if possible but the costs are going to be to high for me to renew contract again.

[japitts]

You should be able to just remove the premium add-ons, you might just find those are loaded with discounts and thus the per-unit cost of the TV elements increases - so the saving potentially not as much as you expect. Maxit is a legacy package, now replaced with Mega - which doesn't include TNT Sports.

I suspect any re-bundling might also remove the Volt element as that's supposed to be top-end. But only VM can advise in detail.

[roberts263]

thanks