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Complaint system broken

AS2023
Joining in

Despite several phone calls and using the online complaint registration my complaint has not been raised. It's almost as if Virgin don't want you to complain. My next step will be to contact OFGEM as they seem unaware that Virgin are juking the complaints system to avoid having to deal with them.

On top of this Virgin seem happy to apply annual increases to your payment two weeks before your contract actually ends.

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi @AS2023 

Contacting Ofgem won't get you very far, they deal with gas and electricity.

If you briefly state what your  complaint is regarding we can move your post to the correct forum and then you will hopefully receive help from Forum Staff.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ilyas_Y
Forum Team
Forum Team

Hi @AS2023, thanks for reaching out to us and a warm welcome to the Virgin Media community forums. 👋🏼

I'm sorry to hear about the poor experience you have had with our complaints process.
I will assist you on getting this complaint raised, I'll send a private message.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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