Address formatting mismatch

[onano98]

Hi, I have just taken out an M500 broadband package and I have been an O2 customer for many years. I am trying to link the two accounts but have noticed that the addresses do match but on my contract for the new broadband the postcode is displayed twice, once in upper case and once in lower case. Would this be preventing me from linking the two accounts? And is there anyone I could get in contact with to manually link the two accounts?

[Steven_L]

Hello onano98,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account. When you say linking your accounts are you trying to apply for Volt benefits? If so, have you attempted to apply for the benefits via your online O2 account and been rejected?

Kind Regards,

Steven_L

[onano98]

Hi Stephen,

Yes, when I go to the Virgin and O2 tab in my O2 account it is still saying I am not eligible.

[Tudor]

Whichever has the wrong double post code, get it corrected. Then try again.

[Lee_R · Accepted solution]

Hi @onano98 thanks for getting back to us. Sorry to hear you've not yet been successful in linking your O2 account with your new Virgin Media account. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of you screen.

Regards

Lee_R

[Lee_R]

Hi @onano98, thanks for thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R