Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
V6 Box started with sound and no picture on screen, just a black screen. Now the tv is not detecting the virgin box as a source. Sometimes if I turn the power off/on vid the switch **bleep** will work after a really slow boot up. But now more often t...
Sky sports red button is not loading football matches again! The message says ‘ channel unavailable,
Trying to watch the second half of resident alien series 2 on demand, however every other episode seems to be missing... I recorded episode 9, and only episodes 11 & 13 are showing on the on demand service... A bit of a joke really....
Hi,Hoping this will be picked up by someone at VM. I’d like to move my tv & V6 box to the opposite wall. This will be too far from the wall connection to reach & I will need an engineer to extend this. Can this be arranged please? Happy with the £25 ...
I wish VM had a new series page like sky does.I love to scroll through new series to see if im interested in them before setting record or even a series link.Instead we have to scroll through days of channel listings to see if anything new is coming ...
Just rented The Bad Guys on virgin store and it has no subtitles. Is this correct?
I'm not sure what Virgin box we have but today we have a black screen and perfect sound - turned it on and off. Check all the cables. Taken them out. Put them back in. It happened a couple of weeks ago and seemed to right itself. But has done it agai...
This week, I settled down with my 'Radio Times' to set my V6 to record future programmes, and discovered that the displayed programme guide only went forward a few days. Is this a deliberate change, or a temporary bug?
I can only see 13 app when press home button on remote then go to apps and games. How can I get the prime video app to appear
Not had a problem with the functionality of any of the apps (YouTube, BBC iPlayer etc) until today when upon trying to open one of the apps it does one of 2 things;- Shows a "one moment" screen before returning to apps page.- Screen goes black before...
