Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Hi all,I've moved rooms and brought my tv with me. I tried getting the remote control to work with the tv but it wouldn't recognize it which i thought was weird as the tivo box in my last room recognized the same tv. I thought i'd be smart and I just...
Anyone, Is there a TV package that DOESN'T include ANY BBC channels? Thanks
How do I stop the sound on my new V6 remote when i press a button please?
SpoilerHi, our tv keeps having an intermittent sound fault. It keeps cutting out for a few seconds then back on again.I’ve reset the box multiple times, I’ve used different HDMI leads and reconnected everything.it seems to be related to the longer th...
Error tvq-on-101 (5.2.12)Netflix crashes or won’t play any filmtried rebooting everything but no luck
Hi.I need an engineer to come fix my TV box. Please. Did everything to try get it working but it can't be fixed. Thanks,R
I have recently purchased a Smart TV. It supports DVB-C, and allows both PVR and Time-Shift functions via USB ports.At the moment, my TV 6 box is connected to an HDMI port and is defined as the Cable Source.The Smart TV has a single Antenna input con...
Hi,I have a Tivo 6 box and have no sound on the YouTube app or Kids YouTube App. What is the issue?
Hi,My V6 no longer lets me watch Netflix. I click on the Netflix app and the Netflix logo appears full screen for 2 or 3 seconds and then it returns to the "All Apps" page.I don't have a TV package which includes Netflix, but have my own separate Net...
Hi all, I’ve had Virgin v6 for 2 weeks now and really struggling to get used to it having been with sky for so long. Firstly I’m getting a lot of pixelation and noise on many of the channels, including the HD ones like BBC one/two and sky comedy. The...
