Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Same here.All other streaming and on demand works fine but ITV-X loads very slowly and then freezes, I had no problems with the old ITV Hub.Restarting the V6 makes no difference and signal strength etc. is excellent.
All my 'all apps' are not working? I cannot get Netflix/Amazon/ITVX etc.Problem started 22/04/23.I have rung Virgin twice. First time I was told it would take 5 days to fix the fault? This seemed odd to me. Also cut off half way through.Second time I...
Hoping a moderator can test my V6 box or book an appointment with an engineer.In the past month, I've had the green screen twice, which the V6 has recovered from, but I understand from these boards that this might spell the beginning of the end.Sever...
Still getting sound synch problems with my V6 Box. I have checked all the settings and rebooted my router and V6 Box several times,but still getting the problem.
All my recordings have been deleted. This has happened a couple of times before, but there seems no rhyme or reason to it. Has anyone else found this. Thanks
Some channels not working. Checked the service status and it says there are issues in my area but then just mentions it's an issue with E4 catchup only showing 3 days so not sure if the actual issue is part of the service status
Hi, my power supply is out of action. Where can I obtain a new one? Thank you,IR
It is quite an old post, but I don't see any solution. I have exactly the same issue - Service Temporarily Unavailable - with error 669. It seems to be limited to UKTV on demand programmes only. Programmes from e.g. BBC or ITV work fine. What could b...
Hi, I'm getting this problem now, April 23, and looking through the forum it looks as though there is no complete resolution. I have a V6 and an old Tivo box and the problem does not occur with the old Tivo box. The problem mainly appears to happen o...
So, apparently upgraded to all singing and dancing package at £99pm .....but still have no access to Virgin TV! on Samsung....Virgin box is on apparently but can't see any virgin icon to click on. Any help please to reconnect/find the icon to re-star...
