Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
My husband settled down to watch Sunderland on the Red Button, and NOT AVAILABLE! At the minute, both my son and brother in law are watching it on SKY in their homes. Lucky them eh? You are taking money under false pretences. The age of technolog...
I have just come across the vmstore.tv app and apart from getting the already talked about error message when trying to pair it with my TV I also got the following warning from my Browser Warning: Potential Security Risk AheadAnyone know why this sho...
HiIm having problems with getting a picture but getting sound. Ive tried everything & i don't know if its the box or actual tv
Nothing on channel 513 red button why!!!!!
My tv hasn’t been able to load for over a week now. Tried all the virgin reboot and set up instructions. I can watch recordings though but TV won’t load any suggestions?
Have tried troubleshooting and checking servicestatus : Nothing found. '605' appears with errpr error message: This service is temporarily unavailable.I have tried to watch this episode for 3 x nights running but it stops at the same point every ti...
Hi, we have an LG Smart TV and a Virgin Media V6 box, but we cannot access the new ITVX streaming service. We have checked the apps section on our TV, but there is no sign of ITVX at all.Can someone give us some pointers as to how we can access it ?,...
Hello,I did manage to get upgraded from Tivo to V6 (contrary to one of my previous posts), but I'm having trouble transferring the settings from the old box to the V6.The instructions give a webpage and say to select 'Manage my Tivo' - there is nothi...
Hi,This last week when the kids try to watch any on-demand content from Cartoon Network / Nickelodeon a message appears saying we need to upgrade to watch.We are on the Virgin VIP package so we are already paying for this content.Out of interest I di...
My V6 box requires TCP Ports 80,8080,7287,7288 and 8081 to be openied.Could an expert please tell me how to do this. I have accessed the modem but it asks other questions!!Many thanks
