Virgin TV V6
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Sky Sports Red Button failure!

My husband settled down to watch Sunderland on the Red Button, and NOT AVAILABLE! At the minute, both my son and brother in law are watching it on  SKY in their homes.  Lucky them eh?  You are taking money under false pretences.  The age of technolog...

Joyce3 by On our wavelength
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  • 1 kudos

I have just come across the app and apart from getting the already talked about error message when trying to pair it with my TV I also got the following warning from my Browser Warning: Potential Security Risk AheadAnyone know why this sho...

Enduser by Fibre optic
  • 6 replies
  • 0 kudos

No picture

HiIm having problems with getting a picture but getting sound. Ive tried everything & i don't know if its the box or actual tv

Becky9 by Tuning in
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Resolved! RED BUTTON

Nothing on channel  513 red button why!!!!!

On Demand not playing full episode - 605

Have tried troubleshooting and checking servicestatus : Nothing found.   '605' appears with errpr error message: This service is temporarily unavailable.I have tried to watch this episode for 3 x nights running but it stops at the same point every ti...

HJO1968 by Joining in
  • 5 replies
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Help With Accessing ITVX Please

Hi, we have an LG Smart TV and a Virgin Media V6 box, but we cannot access the new ITVX streaming service. We have checked the apps section on our TV, but there is no sign of ITVX at all.Can someone give us some pointers as to how we can access it ?,...

Transferring settings from Tivo to V6

Hello,I did manage to get upgraded from Tivo to V6 (contrary to one of my previous posts), but I'm having trouble transferring the settings from the old box to the V6.The instructions give a webpage and say to select 'Manage my Tivo' - there is nothi...

scurtis by On our wavelength
  • 41 replies
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Kids On-Demand Saying We Need To Upgrade To Watch

Hi,This last week when the kids try to watch any on-demand content from Cartoon Network / Nickelodeon a message appears saying we need to upgrade to watch.We are on the Virgin VIP package so we are already paying for this content.Out of interest I di...

Opening Ports on Modem

My V6 box requires TCP Ports 80,8080,7287,7288 and 8081 to be openied.Could an expert please tell me how to do this. I have accessed the modem but it asks other questions!!Many thanks