Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hi,Since this morning there has been an orange light on my V6 box and it is working on and off. It keeps switching off and restarting. The wifi is working well which makes me think that there is an issue with the box.Can anyone advise?Thanks.
my v6 box keeps rebooting,is there a problem [MOD EDIT: Subject title changed for clarity]
Good Morning Everyone,I am trying to narrow down an issue that appears to have started since buying a new TV last week. I have tried some trouble shooting but maybe someone here has something I might have missed.Last week we had to replace the TV. We...
HiWhen trying to access Catch up or On demand video we are getting a ‘This show is temporarily unavailable… ‘ message with 669 in the bottom right of the pop up box. If I try, I can sometimes gain access for a show by recycling the power to the box a...
I am experiencing intermittent pixelated picture breakup on the Sky football channel on both my TiVo box and same problem on a second V6 box. All other channels inc. Sky & BT sports are fine. Checked all cabling.
I have just returned from almost 3 weeks holiday during which I switched off the V6 box. Now there is no TV guide at all. Every channel simply says "To be announced". I have attempted to update but without effect. What should I do?
Picture is fine but I have no sound from box to tv. I have tested tv sound and it is working fine with my other applications eg iPlayer through smart tv.
Hi. Our Virgin Tivo box has been stuck in a bootloop for 3 days now after doing a factory reset. We have followed all instructions for unplugging cables, trying different cables etc etc but still boot looping..... sequence is...1. Red light off, noth...
I just bought a new Samsung TV (QE65Q80BATXXU 65 Smart 4K Ultra HD HDR QLED) and connected my TIVO box but every day the connection between the box and TV keeps dropping, I then need to unplug and replug the HTML cable, this works but I then I also n...
We are experiencing a black screen that is sometimes there but not always. But we have to go into and then back out of a menu/recording to see the recording on the screen. We have tried different cables, resolutions (1080p etc) and we’ve rebooted bot...
