Virgin TV V6
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Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Virgin media store

Ive been trying to access my purchases on virgin media store on my v6 and iphone and keep getting the spinning wheel of death for the past 2 day.is there an eta on a fix please..

Dereklad by Fibre optic
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Resolved! Netflix failures through TIVO

I have to turn my tivo box off and on almost every day in order to clear Netflix error messages. Doesn't happen for any other apps (e.g. Prime, BBC iPlayer). I have spoken to Netflix direct, who's answer was to (wait for it).... turn the box off and ...

rmitch40 by Tuning in
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No tv picture or sound

Hi there ive had no picture or sound on any channel on my v6 box for some time now, if I’m lucky I might get stactic, other times nothing at all. All the connections are in and I’ve reset the box but all it says is no signal. Internet is fine  i watc...

RichWa11 by Joining in
  • 614 Views
  • 8 replies
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Resolved! Re: ITV X app not working on V6

Same here.All other streaming and on demand works fine but ITV-X loads very slowly and then freezes, I had no problems with the old ITV Hub.Restarting the V6 makes no difference and signal strength etc. is excellent.

jaigee by On our wavelength
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Resolved! All my TV apps not working?

All my 'all apps' are not working? I cannot get Netflix/Amazon/ITVX etc.Problem started 22/04/23.I have rung Virgin twice. First time I was told it would take 5 days to fix the fault? This seemed odd to me. Also cut off half way through.Second time I...

wotusaw by Superfast
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Resolved! My V6 Box might be dying

Hoping a moderator can test my V6 box or book an appointment with an engineer.In the past month, I've had the green screen twice, which the V6 has recovered from, but I understand from these boards that this might spell the beginning of the end.Sever...

Sound synch

Still getting sound synch problems with my V6 Box. I have checked all the settings and rebooted my router and V6 Box several times,but still getting the problem.

hansi by Fibre optic
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  • 22 replies
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All recordings gone

All my recordings have been deleted. This has happened a couple of times before, but there seems no rhyme or reason to it. Has anyone else found this. Thanks

Luckdave by Joining in
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  • 14 replies
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