Virgin TV V6
For all V6 box & service questions
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Why wont anyone help?

I have lost almost all of my channels, badly pixilated and unwatchable. I have to watch most TV through my smart TV now.  Firstly I was sent a new box, that made no difference,  now three engineers have visited recently, the 1st claimed it was extern...

Remote not working - Stuck on one channel

Is anyone else TV still stuck on the one channel and the remote is not working to change it?the remote is still working is it’s controlling the volume etc but can’t change any channels?

orrs by Joining in
  • 1 replies
  • 0 kudos

Extra V6 box

Whilst I am aware of the 3 box only rule I am wondering if there is any discretionary way I can get a fourth. My partner has had two really bad falls and is now virtually bedbound. Her only entertainment is the TV and she is missing her usual Virgin ...

lumper69 by Joining in
  • 1 replies
  • 0 kudos

TV pixilation still ongoing

Hi Team, we still have ongoing pixilation on every channel we watch live or recorded.Rebooted box and hub several times still the same.

prt32 by Superfast
  • 2 replies
  • 0 kudos

Tivo V6 not loading after reboot....

Evening,Need some advice/input...I have a single V6 box in one room, and a 500Gb Tivo in another. The old Tivo is working fine......connected to service and recording.Having noticed the pixellation issue this weekend on the V6 box while viewing vario...

enajh2 by Joining in
  • 9 replies
  • 0 kudos

UHD flagged as HD - Intentional tweak to overcome bug?

So recently upgraded to Sky Sports UHD but I noticed a couple of weeks ago that a wish list we had set up for recording West Bromwich Albion football matches would only match with the SD and HD channels and completely ignored the UHD channels.However...

G4DDS by Well-informed
  • 7 replies
  • 0 kudos

Resolved! Pixelation of TV Channels - Fault Ref: F010763089

We are in the SO50 Southampton area and we are getting pixelation quite regularly on all channels. This has been happening for a week or more on all 3 boxes. Rebooting makes no difference. Is there a known fault in the area so do we need to phone sup...

mswhite by On our wavelength
  • 186 replies
  • 0 kudos