Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
On demand hasn't been working for us for over a week, as well as sky witness. The package has not changed at all either. I tried to chat to virgin, no one answered on the chat either. Plus it will not allow me to log onto the app saying I need Inter...
I have a V6 box that's faulty. Been thru the fault resolution process and W02 keeps coming up despite rebooting box and hub. I have 2 V6, one works correctly, the other doesn't. Did you know the Virgin help system just sends you in a loop of self-che...
I have the same issue I can watch sky movies channel 401 and so on but if I try and watch from movies on demand the same movies it says I need to upgrade.
Hiive been with Virgin media for many years and not once have I ever been offered an upgrade to my existing V6 box. I’ve still got the old type and would like to get the newer version as I’m upgrading my TV to 4K. Can anyone advise how I go about get...
My parents v6 hard has failed, the green screen came with DVR warning page, it restarted a few times then a black screen with hard drive and arrow. I’ve booked an engineer for Friday online but will he come with a new box ?thanks
I have two V6 boxes and was wondering how I can watch my recordings on a normal freeview TV, which is connected to the internet, every time I Google it, it’s conflicting information! Really appreciate someone’s help ….
This morning my TV just stopped for no reason the code c133 no internet connection Ok i did everything i was suppose to do check this check that take out the plug for 30 seconds NOPE didnt work Now i did think this was an outage BUT had notification ...
Hi - I have had the Sky Cinema Collection for years. We mainly use the on demand service to watch the movies rather than the live showings. Today the on demand won't let me watch any movies, and is telling me to upgrade and subscribe to watch. Checke...
My V6 box has been replaced by a 360 and 2 days later I received a new V6 TV remote. How can I return or recycle this brand-new remote?
Often we cannot access catch-up or apps (iPlayer, Amazon Prime etc) as the link is greyed out and on occasions when watching programs it will buffer. Error codes C237, C217 and V210 come up but following the guidance never rectifies the problem. Th...
