Virgin TV V6

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

Known Issue: Clear and Reset Function - V6

Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Resolved! V6

We have recently had a new V6 box delivered. I now discover this is for self assembly. My wife and I are both in our mid 70s. I am recovering from major surgery and am physically unable to install the new box myself. Our existing Tivo box has now bee...

V6 remote

Yet again my V6 remote is not working. This is the replacement for the previous one that stopped working. I am currently having to use 3 different remotes. One is an old Tivo remote which works great except I can't control the TV volume with it. The ...

Resolved! New equipment

Hi there,Not sure I’ve put this in the right forum. I got an email from Virgin in April saying that as we were on old equipment they’d be sending some new kit. Not heard anything since then and I can’t seem to see anywhere on the website that I’d ord...

2 Arrow light on V6 box

This light illuminated recently. Everything carried on working. What does it indicate? (Yes I have done a search).

Sound but no picture

My VM V6 box is only sending audio when I select a channel.The TV itself is fine, I can see the channel information when I change to a channel. Also if I press TV guide, the tv shows the correct screen and information, but if I select a channell, the...

Sky Cinema issue error code 669

I cannot watch any films, any advice ?

Resolved! Issue with V6 green screen and boot loop.

Evening, was wondering if someone could shed some light on a issue that we gave for with our V6 box, got a green screen and constant loop of a reboot, on the green screen this appears.The DVR has detected a serious problem and is now attempting to fi...

V6 Tv box will not startup and making noise

Hello, my tv box wont stop beeping and is stuck in a start up loop. Any ideas what the issue is? Ive turned off/on the mains but no luck.

Issue with Netflix access on 2 of 3 V6 boxes

I recently have been locked out of Netflix (Ch 204) standard on 2 of my 3 V6 boxes. Once red button pressed on remote I get spanish with 5 icons and cannot get any further. Reset through Netflix all good at their end ...help

Resolved! Channel 101 no local news?

BBC local news (North West) is not playing.Was fine watching the national 6 o'clock news but instead of being followed by BBC local news at 18:30 it is showing some old antiques programme with Nigel Havers? Same issue yesterday.EPG shows 'North West ...

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