Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
I hope this is the correct board but I have downgraded my package and no longer have any TV services, I was told to return the Samsung box but they have not sent me the cardboard box to send it off with, can anyone tell me if VM DO actually send you ...
S4C says that my audio selection should work , english not welsh , however it does not. which ever way i set it i get welsh even on a programme they(S4C) say you can change to english. Reported this to them told nothing wrong there end. BOT is a wast...
How will the new Sky Sports Tennis Channel beginning 11th February work for Virgin Media customers?Will there be pop-up channels that we can record as there was for the US open (which didn't work well because of pixelation)?If we have to watch live t...
I have been offered an upgrade from v6 to 360. When this happens will I lose my existing recordings on my v6 box as I understand the upgrade to 360 is done through the options on the v6
Hi my Virgin tv from all 3 boxes (2×V6 & 1× Tivo) are all pixelating horribly to the point that it's unwatchable. The connection signal is starting at 1050 but then dropping to 58!!! We have an engineer coming out but is there anything I can do in th...
Trying to connect to the Virgin Media Service but it fails at the "negotiating" stage. WiFi signal is 100% (Excellent) and I've restarted the modem, router (external) and v6 box itself many times. Some channels only display "To be announced" in the p...
hi I have some recordings from sky sports mix that now give an error messagesky sp mix is no longer available from virgin mediaand it no longer lets me play the recordings.I understand sky sport mix has been replaced by sky sports mix hd but is there...
Whenever I go on Alibi on catchup I get service temporarily unavailable.I don't think it's ever worked .Powering off/on makea no difference.Forcing update makes no difference.Any suggestions?
Hi where can I get a replacement power cable for my v6 box. I've tried calling a few times but they don't seem to understand what I'm calling about
All sky stations have now been blanked out as have discovery alibi etc I just signed a new contract on 10/03/2024 but was not informed about any Chanel loss feel very cheated if this is right
