Virgin TV V6
For all V6 box & service questions
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
  • 0 replies
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

BBC 3 Top Gear - failed recordings/Audio Description On

Yes I know I can turn Audio Description off during playback but it’s annoying that it is recording with this defaulting to On. Is there something I can do to stop this?   [MOD EDIT: Subject title changed for clarity]

jg666 by On our wavelength
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How can I order a new remote?

The online link doesn't work and I can't get through to a human on the phone.The remote is totally dead.How on earth do I order a new one, please? ‍ 

victry77 by On our wavelength
  • 2 replies
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Resolved! V6 box rebooting

My V6 box keeps re-booting for no apparent reason. Last night it was about every 30 minutes. Today it's every 10 minutes. VERY frustrating! Is there a fix or do I need an engineer or a new box? Thanks

Netflix App opens a blank screen

I get a black screen trying to connect to Netflix. Yesterday, I manged to get beyond the black screen and had the error message TVQ-RNV-100 googling that said it could not connect to the network. Amazon Prime worked ok. I gave up yestertday because t...

Geddeir by Tuning in
  • 7 replies
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Rubbish broadband now no tv

Hi peeps well it seems virgin media is very intermittent latelyso broadbands been dropping out for the past couple of weeks having to reboot the routernow no tv apparently it going to be repaired by the 29th!We’ve been with virgin for what seems like...

Jonboy67 by Joining in
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Resolved! Screen goes black after watching UHD

Hi,I just got a new LG TV, watching normal HD channels works absolutely fine until you switch to a UHD channel.  The UHD channel works absolutely fine while watching it, but when I try to switch back to a normal HD or any channel the screen goes blac...

Resolved! V6 box going on & off

HiHas been fine no problems today intill a couple of moments ago v6 box reboots itself has done this twicechecked service checker - no faultsjust wondred has anyone else had this this morning?

slowstar by Dialled in
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Sky sports pixelation issue

HiJust after some help My sky sports channel has a really poor picture very grainy and pixelated all other channels seem ok Any help or advice would be appreciated 

Mech45 by Tuning in
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Sky Arts Painting Birds with Jim Moir

Having watched the first series the V6 recorded (or has a bookmark to) series 2 episode 1 but trying to watch it the only option is to subscribe or upgrade.  I can watch any of the live programmes, why can't I watch this recording?  I have the Maxit ...