Virgin TV V6
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Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Trying to order a new remote for my V6

So this morning I am trying to order a new remote for my V6. Of course you cannot speak to a human, but they did send a link to order one. OK so far... so I went through filling in the details and they said it would be free. Got right to the end and ...

Resolved! Sky Sports UHD for £3 offer

Like others on here, I received an email offering Sky Sports UHD for 18 months for £3, which I accepted, and which the Web team acknowledged on 6 June. Since then, nothing......

Resolved! When will upgrade TV stations be available

I did a change/upgrade to my package on the phone today. Lovely bloke. But when I tried to see if eg, Sky Sports Cricket was on 511, it was still grayed out.  So he suggested I reset (power off/on) my router (not my TV box). OK, so I did and DOH? I d...

Lewlew by Up to speed
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  • 4 replies
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Resolved! how long to watch

I'm receiving a new v6 box to replace a tivo box. How long have i got to watch the recordings on the tivo box before they cut it off.

arhydynos by On our wavelength
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Error code V273

I have just had a faulty V6 box replaced and now have V273 error and can't watch catch up or on demand.Connected via WiFi and 100% signal strength. Was successful when connecting to Virgin Media Service and can watch YouTube fine.Any ideas? Thanks in...

BennyF07 by Joining in
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Network cable unplugged

Could really do with some help as the language barrier between me and the overseas call centre is doing my head in.A couple of weeks ago the V6 box in my bedroom started disconnecting from the WiFi and refusing to reconnect for ages. It said the Netw...

TV Pixelating on More4

Am in postcode ML3 in Lanarkshire, Scotland. TV picture pixelating but only on one channel, More4.....no issues in my area according to Service Status check and all cabling securely attached.....haven't checked every single channel but of channels wa...

Resolved! Temporary Relocation/"Moving" Home

Hi all,Not sure if there is an answer to this anywhere but couldn't find anything more than a "maybe". Long story short, I'm having some work done on my house and will move out for a couple weeks and go back to my parents. They have Virgin Media too ...

TikTak by On our wavelength
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Remote control app

Trying to use my android phone as a remote control for my VM TiVo box via the Virgin tv control app.It keeps saying that the box is not connected to the network. However, my phone and the box are both connected to the same network.Any help?

Nick-M by Joining in
  • 477 Views
  • 5 replies
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