Virgin TV V6
For all V6 box & service questions
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

B6 box not working

V6 box won’t boot up - broadband and phone Ok, have re-started everything and checked all connections as suggested. Can’t get through on phone - no outages reported in my area. Suspect box is broken - help please?

Pike1701 by Joining in
  • 1 replies
  • 0 kudos

Pair remote to old box

Hi, I've been sent a new remote for my box but it must be an old one as the instructions don't apply. I have no minus sign, and when I go to devices on the box there is no remote pairing option.Does this mean I need a new box sent out?ThanksDavid 

Ricodave by Joining in
  • 3 replies
  • 0 kudos


For a while now I have been having problems with the quality of picture on my tivo. Most of the time it's fine but then I will be watching something that I have recorded and the picture suddenly becomes fractured and distorted and the sound goes. It ...

Channel pixelating

Hi, I have a V6 box and quite a few of the channels are regularly pixelating.Done reboots, checked cables.No faults recorded in the area. It seems to be getting worse each week and has been going on for some weeks.I'm in Luton, does anyone have any i...

Resolved! Re: No sound from V6 box

Hi, I'm joining this because my sound suddenly stopped today halfway through a recorded film playback.  At the same time my remote stopped working with my v6.  This has not started working again??  I have a v6 connected to an a virtually new LG smart...

miket3 by On our wavelength
  • 2 replies
  • 0 kudos

Re: Channel pixelating

Same for me I'm also in Stevenage, been bad most of the last week, but this weekend has been dreadful! Luckily I'm now in my last week with virgin!

painey by Tuning in
  • 1 replies
  • 0 kudos

Resolved! Tivo box stopped working

Hello.Our Tivo box stopped working this morning. The self-service checking on the website or in the app doesn't work and just hangs so I never reach the stage where I can book an engineer visit.Please could you arrange for an engineer to visit us ASA...

Tivo V6 loses sound on LG TV

I have seen many messages on here relating to Tivo boxes that lose sound when fast forwarding/rewinding recorded programs.  They always seem to be related to LG TVs.  I am having the same problem with my Tivo and LG TV setup.  I have had a new box re...

gt2023 by Joining in
  • 1 replies
  • 0 kudos