Virgin TV V6
For all V6 box & service questions
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Resolved! Slow keying response when using TV

I'd become rather adept at using the remote control when watching TV, but about a week or two ago something changed. Now it's like a key debounce has been introduced that is about a whole second long. This results in missed key presses for much of th...

Andy_Kay by Tuning in
  • 3 replies
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Resolved! V6 box not recording "new" series links

For a few months now series links have not all recorded successfully with the option set to "new only", I have to opt for "everything" to make sure they work.  This however results in multiple recordings of the same episode, sometimes all recording a...

teefften by Tuning in
  • 4 replies
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Direct Contact Number - Technical Support

Hello,Can someone please tell me the direct number to tech support?When I dial the number ending 1111 I just go around in circles (just keeps telling me I need pay my bill, which IS NOT overdue and has been paid), I've also been on hold with Online C...

Moving box

Hi I'm needing my TV box and router moved to another room and saw the be thing to do is post here and a member of virgin will be in touch. 

Gemma10 by Joining in
  • 2 replies
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Series link

This is strange. I have a series link for a programme that is on multiple witness and 5 USA.This series link has been working for years but suddenly, only the programmes on sky witness are recorded. This is despite me setting it to "ser...

Tivo box reset/reboot.goes back to welcome.

Sat 2am tivo box fine.deleted saved shows.after did not work.problem with bd183ju coverage.asked to arrow but keeps going back to welcome.turned off.checked leads as came up no signal on TV screen. When checked again thru app yo...

Tivo Help

Please help - totally frustrated that i am constantly unable to connect and view saved programs between my TIVO boxes.Tried calling Tech Line - but totally fed up by the time I have waited for ages and then get the same questions, but no resolution ....

pauleyf1 by Tuning in
  • 3 replies
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Resolved! V6 box flashing and stuck on starting up

My v6 gas all it’s lights flashing and is stuck in the start up page. Am I right in thinking that the box has had it?  Been waiting for a person on whatsapp to get back to me but if the box is broken then I just need a replacement but getting very fr...

Followed instructions on box

do not know if true seen in list.or whether site issue with tivo box.????????We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/c...