Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
My V6 Box has started regularly losing WiFi connection. When I try and recover it seems to have the password saved but refuses to connect on password error. So I have to to reselect the WiFi network and reenter the password!,so, have we got a prop...
Has anyone come across this one before?Trying to play a video on YouTube app, the screen was blank but the sound was playing. On FFWD the 'preview' boxes were visible. So tried Iplayer and All4, all the menus etc. fine but exactly the same thing...
I have recordings on my V6 box that I've saved over the last few years.When tried to watch one of them tonight I got the "enter pin" and then anotice saying BBC4 HD is no longer available on Virgin Media.This also happened with other BBC recordings o...
Hi all,I have a 4K TV and the HD channels were very poor wit the V6 box. I went into the settings and found that only 2160p was ticked in the video output settings.... The 1080 and 1080i options were not ticked. Is this right and how it should be lef...
Hello allI have had the ultimate oomph package for ever, in fact the contract term has endedmy package should include a second tv box but despite a few requests to have one sent and ordering one online am yet to ever receive one I’m just going round ...
Hi is anyone else having problems with some of the apps. Netflix won’t work and now ITVx won’t.
Will Virgin Media be adding the Disney+ application any time soon?
Hi,Currently unable to watch TV via the DVR box. Green screen, advising a serious issue has occurred and it could take upto 3 hours to resolve. Never had this problem before, I had just set two programs to record and the TV was working fine up to thi...
Hi, could anyone tell me how to “repeat guided setup” on my TiVo box, please? Virgin seem to have done some kind of upgrade or reset and now I have no planned recordings and all the TV channels say “To be announced” in the TV Guide. I have a message ...
This just happened a day or so a go. Getting the following two messages when trying to replay recording made from BBC 1.Enter Pin "This show is from a locked channel (101 BBC1). Enter your PIN to watch this show."I enter the pin and get this second m...
