Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
Hi, my V6 box is no longer working properly. It has frequently shutdown, struggled to start up and last night started intermittent flashing red and white. We’ve had to switch on and off multiple times over the last couple of weeks. Upon researching ...
I have the xh900 set up through the Virgin media V6 box, when watching TV content like BBC or ITV the picture is worse than my 1080p bravia I have in my bedroom. The picture doesn't pop like my 1080p TV does. Is there any settings I need to change. I...
HiI'm hoping you can help. My power cable has snapped and so there is no power to my v6 box. I am getting nowhere with online support/WhatsApp chats etc and saw messages from others on here.Fingers crossed you can help me.Thanks
 turned on my TV about 2 hours ago and have been watching this green screen of death ever since. I called 150 to report it and the guy was nice and friendly but I feel he had no idea what I was talking about. He has scheduled a virtual engineer call ...
I’m getting this error message with the attached screen can anyone help 
Hi. I have a V6 box connected to the 4K HDMI port on my Sony KD-55A1 TV, so I can get 4K content displayed correctly as my Receiver doesn't do 4K passthru. I then have a HDMI connection from the ARC port on my TV to the ARC port on my Yamaha RX-v673 ...
I am trying to watch tennis on channel 576. Is it really jerky for anyone else? It is unwatchable.
We are experiencing pixelation on BBC1 channel intermediately on both virgin boxes (2) We have had a technical team visit but its intermittent on both, we are the the south Herts area of the UK, anyone else having the same problem.
Have issues with my box, contacted VM and they arranged appointment for today (Monday Bank Holiday) To date and time no one has shown up although it is confirmed.I have waited in all day! And just like that he is here [MOD EDIT: Subject title changed...
As with others i have pixel break up on all channels, tested the usual things all cables tight and no issues on tv on other devices just v6 box.
