Virgin TV V6
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

V6 remote control not working

Hi all, I’ve been trying for what feels like years , to get new controllers for my 2 V6 boxes. I’ve tried the website and the app, both broken links. Been on hold for hours to no avail on the phone. Is it really this difficult to get replacement cont...

On demand issues

Have to reboot my V6 box every time I want to watch anything on demand anybody else had this problem?Spoke to VM yesterday and they said turn box off and on as usual, this clears the problem but if I want to watch another programme on demand say coup...

dd1495 by Joining in
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TV blacks out is hot to touch

My TV picture blacks out for a second randomly. The box itself is quite hot to touch. Also, it's making a whirring/air noise when on standby. We are unplugging the power supply when not in use for safety reasons. How do I get a straight replacement. ...

Re: Virgin v6 box bad playback.

Hi I have the same issue. Playback of recordings and new ones are "freezing" I then have to restart the box etc.. Is there a quick fix ? 

Falluk by Joining in
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Overcharged for a film I never watched

Hi I have been charged €6.99 and 7.49 for two 18 films I never purchased or obviously watched.  I have made a complaint to virgin am awaiting a refund. Two months ago I was charged for two calls I never used as I always use my mobile and I successful...

Sue5925 by Tuning in
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Cannot orde a replacement v6 remote

And yes I’ve cleared my cashe and cookies and biscuits and other computer related confectionery I’ve even tried a different browser would someone be able to look into why it’s so hard for me to just get a new remote please and thank you

NO TV - No support

TV has been off all morning with message stating server down for maintenance.Checked for local issues, done all the rebooting, cables checked etc. Tried contacting for support which has been totally unpersonal and unhelpful. Would be good to have a l...

dlbarnes by Joining in
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Re: On demand issues

Is there an answer for this? Just had the fibre replaced and get 669 Error on all on demand requests, the apps to on demand services work, network is ok, connection to VM service works. Unlike others rebooting has not sorted the issue, even temporari...