Virgin TV V6
For all V6 box & service questions
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Picture problem: image/sound cuts intermitently on TV

Hi,My V6 TV box has worked fine for over 5 years but it has recently become glitchy. When watching any TV channel or app on the TV, the signal will be lost for 1-2 seconds on the TV (HDMI information appears on the TV as if a new device was just conn...

B6 box not working

V6 box won’t boot up - broadband and phone Ok, have re-started everything and checked all connections as suggested. Can’t get through on phone - no outages reported in my area. Suspect box is broken - help please?

Pike1701 by Joining in
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Pair remote to old box

Hi, I've been sent a new remote for my box but it must be an old one as the instructions don't apply. I have no minus sign, and when I go to devices on the box there is no remote pairing option.Does this mean I need a new box sent out?ThanksDavid 

Ricodave by Joining in
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For a while now I have been having problems with the quality of picture on my tivo. Most of the time it's fine but then I will be watching something that I have recorded and the picture suddenly becomes fractured and distorted and the sound goes. It ...

Channel pixelating

Hi, I have a V6 box and quite a few of the channels are regularly pixelating.Done reboots, checked cables.No faults recorded in the area. It seems to be getting worse each week and has been going on for some weeks.I'm in Luton, does anyone have any i...

Resolved! Re: No sound from V6 box

Hi, I'm joining this because my sound suddenly stopped today halfway through a recorded film playback.  At the same time my remote stopped working with my v6.  This has not started working again??  I have a v6 connected to an a virtually new LG smart...

miket3 by On our wavelength
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Re: Channel pixelating

Same for me I'm also in Stevenage, been bad most of the last week, but this weekend has been dreadful! Luckily I'm now in my last week with virgin!

painey by Tuning in
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Resolved! Tivo box stopped working

Hello.Our Tivo box stopped working this morning. The self-service checking on the website or in the app doesn't work and just hangs so I never reach the stage where I can book an engineer visit.Please could you arrange for an engineer to visit us ASA...