Virgin TV V6
For all V6 box & service questions
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Tivo Help

Please help - totally frustrated that i am constantly unable to connect and view saved programs between my TIVO boxes.Tried calling Tech Line - but totally fed up by the time I have waited for ages and then get the same questions, but no resolution ....

pauleyf1 by Tuning in
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Resolved! V6 box flashing and stuck on starting up

My v6 gas all it’s lights flashing and is stuck in the start up page. Am I right in thinking that the box has had it?  Been waiting for a person on whatsapp to get back to me but if the box is broken then I just need a replacement but getting very fr...

Followed instructions on box

do not know if true seen in list.or whether site issue with tivo box.????????We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/c...

Resolved! Green screen on v6 box

Hi,I have exactly the same problem as this poster so I contacted vm yesterday. The person in the call center told me I'd be contacted within 24 hours by an engineer although nothing has come through yet. I really don't want to go through the 30 mins ...

Virgin TV box, Very Loud Fan Noise Even in Standby

Hi everyone,I'm encountering a constant loud noise from my TV box, making it pretty much unusable, even in standby mode its the same noise. The Box is well ventilated and nothing is on top or to the sides. I attempted to reach out to the support team...

CFA1 by Joining in
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Upgrade Problems from V6 to 360??

Is there a problem with the software upgrade from V6 to 360 as i have seen a lot of posts saying people are having issues and there box is dead. Mine too went down yesterday ...same MO as most other people the box become very noisy with a loud fan so...

THEGUYVER by On our wavelength
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Resolved! Yellowstone Series Link Issue

I set up a Series Link on CH5 for Yellowstone from several weeks ago when it started to be shown.It recorded the first few weeks but have just realised it has stopped recording. Looked in Recording Hiccups and it says DuplicateI have the option of Re...

Can't see recordings on 2nd TIVO box

POD user and no WiFi one key room housing 2nd TiVo.  Virgin engineer calls and sets up a separate network using a 2nd hub I was using as an extender.  Now I have two WiFi networks housing one TiVo that can't see each other?

rfrl by Joining in
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Continued Pixelation issues

First started noticing pixelation on BBC1 several weeks ago. Over the last week or so this has escalated to many channels including Sky Sports and TNT. Looking at the service status this has now been acknowledged as an issue, however the resolution d...

essee by Joining in
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