Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
V6 box stuck rebooting over and over, welcome screen then starting up and then repeats. Orange light on box if that means something. Tried unplugging, resetting, checked cables etc, all the usual. Still no further, I assume from other posts box has h...
We are having a weird problem. When we switch on the TV and switch to the Virgin box input the screen flickers and glitches. But if we turn the TV only off and back on, the problem stops. I've made sure the cables are in correctly and all seems fine....
Is the Virgin V6 box their top of the range product ? Or is their an upgrade in quality of television picture imminent ? Asking simply because i don't know whether to upgrade my television for an Oled model supposedly superb in picture quality or ...
Hello. Please could someone from the VM team help me? My V6 tv box has spent the last two days endlessly cycling through reboots and displays of the green screen "The DVR has detected a serious problem and is now attempting to fix it." message.I let ...
I have Ultimate Volt bundle. I am hard of hearing and need subtitles. I am watching Litvinenko and I’m trying to switch subtitles on. When I press “Subtitles” button it says “Not available” . Subtitles are available on the app on my phone.
For several weeks we have been unable to watch a prog on ITVX or MY5. The prog stutters and stalls or freezes. I had an email conversation with ITVX staff and after giving all the TiVo and IP addresses info they said it Virgins fault. Tried to compl...
Hi,I’ve just had my V6 replaced due to hard drive issues and I’m noticing the sound cutting out for about a second on all Tv channels. When I watch Tv through my Apple TV box there is no issue so I’ve narrowed the problem to the V6 box. Can I get som...
I have the same problem the box failed last night. There was a "hot rubbery smell" the box will alternate between welcome screen and black. it has also shown the download sign but just goes to welcome again. I have tried the reboot holding + and on s...
I am watching a non-hd program which has subtitles when live.But if i record it there are no subtitles. When i press info and go to the subtitle tab it says "this ... has subtitles" but none is displayed. Tried to press OK to switch off and then ba...
So we recently had reason for the TiVo box to be unplugged for a number of weeks. Plugging it back in, the box loaded up and TV channels came up. I then got an update prompt (if I recall correctly) and since running that, with the option to let it ru...
