Virgin TV V6
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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  • 2 kudos

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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V6 Stuttering/Flickering on start up

Almost lost it with my box today, This has been happining for a few months now but today tipped me over the edge.Upon booting up the Box, no matter what channel, recording or app. My picture will flicker and stutter uncontroabley. I have to turn it o...

V6 box continuously recycles

Hi my V6 box is continually recycling through the starting up, welcome message screen, clear data and then shuts down. I've tried the powering down option several times but nothing seems to change the cycle . 

TV Apps not working.

Hi. We have 22 TV apps but only Netflix is working. The others include Virgin Store, Prime Video, BBC iPlayer. We go to home page, then Apps and Games, and All Apps. It comes up with all the Apps, which being on the TV we don’t add or remove them as ...

E4 pixelated

My E4HD is pixilated at times or it says the channel is not available. It's a real pain. I've been into the settings on the V6 box and made sure the output is 1080p and I've reset my V6 box but it's not made any difference.This is the only channel it...

Akydd42 by Joining in
  • 8 replies
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Missing shows on demand

My wife asked if she could watch Sex and the city on demand and I checked… it’s on sky comedy, so why are there only two series available? Parts of Seasons 2 and 4? This is all available on sky tv on demand, I’ve been disappointed with a lot of thing...

Killy88 by Tuning in
  • 3 replies
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Dvr message and downloading arrow

Hi I get the welcome screen and then the starting up screen but then it goes blank and then says no signal and tries to start up again over and over. I then get the green serious problem screen and every now and then a downwards pointing arrow flashi...

Dyannb by Joining in
  • 2 replies
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Can't access any apps

Past 2 days we have no access to any of the apps on our TV box, it says one moment then goes on to main menu again. I've unplugged and replugged the cables, restarted the router etc but still the same. What do I do?