Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Sky sports keeps going all blocky & pixelated
Almost lost it with my box today, This has been happining for a few months now but today tipped me over the edge.Upon booting up the Box, no matter what channel, recording or app. My picture will flicker and stutter uncontroabley. I have to turn it o...
Hi my V6 box is continually recycling through the starting up, welcome message screen, clear data and then shuts down. I've tried the powering down option several times but nothing seems to change the cycle .
new remote but none of the codes suggested works with the tv
Hi. We have 22 TV apps but only Netflix is working. The others include Virgin Store, Prime Video, BBC iPlayer. We go to home page, then Apps and Games, and All Apps. It comes up with all the Apps, which being on the TV we don’t add or remove them as ...
As reported via Twitter to Virgin Support I have an issue (which I can see others have posted elsewhere online as far back as 2020) whereby if I start watching coverage on Eurosport UHD/4K channel 523 when I then go to change channels to watch any ot...
My E4HD is pixilated at times or it says the channel is not available. It's a real pain. I've been into the settings on the V6 box and made sure the output is 1080p and I've reset my V6 box but it's not made any difference.This is the only channel it...
My wife asked if she could watch Sex and the city on demand and I checked… it’s on sky comedy, so why are there only two series available? Parts of Seasons 2 and 4? This is all available on sky tv on demand, I’ve been disappointed with a lot of thing...
Hi I get the welcome screen and then the starting up screen but then it goes blank and then says no signal and tries to start up again over and over. I then get the green serious problem screen and every now and then a downwards pointing arrow flashi...
Past 2 days we have no access to any of the apps on our TV box, it says one moment then goes on to main menu again. I've unplugged and replugged the cables, restarted the router etc but still the same. What do I do?
