Virgin TV V6
For all V6 box & service questions
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
  • 212 Views
  • 0 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 12180 Views
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Tv package not been working for a month

My tv boxes are not working and haven’t been working for a month now . I have taken time off work and had 3 different virgin engineers visit without any luck getting them back working despite having new boxes installed and losing all my recorded prog...

Jastross by Joining in
  • 812 Views
  • 12 replies
  • 0 kudos

Someone else logged into my netflix app

Hello, I was charged premium Netflix to my bill, so checked the app on my tivo box & an unrecognised account is set to use the app. I have tried logging out of the app multiple times but it logs back in everytime. I have called virgin who says I need...

V6 tv box - Green Screen - Hard drive failure

Hello,Since Friday 29th September, I've been experiencing the green screen issue with endless reboots and error message: "The DVR has detected a serious problem and is now attempting to fix it...."Please could a member of the Forum team contact me to...

sbowker by Just joined
  • 678 Views
  • 2 replies
  • 0 kudos

Picture problem: image/sound cuts intermitently on TV

Hi,My V6 TV box has worked fine for over 5 years but it has recently become glitchy. When watching any TV channel or app on the TV, the signal will be lost for 1-2 seconds on the TV (HDMI information appears on the TV as if a new device was just conn...

B6 box not working

V6 box won’t boot up - broadband and phone Ok, have re-started everything and checked all connections as suggested. Can’t get through on phone - no outages reported in my area. Suspect box is broken - help please?

Pike1701 by Joining in
  • 112 Views
  • 1 replies
  • 0 kudos

Pair remote to old box

Hi, I've been sent a new remote for my box but it must be an old one as the instructions don't apply. I have no minus sign, and when I go to devices on the box there is no remote pairing option.Does this mean I need a new box sent out?ThanksDavid 

Ricodave by Joining in
  • 322 Views
  • 3 replies
  • 0 kudos

Interference?

For a while now I have been having problems with the quality of picture on my tivo. Most of the time it's fine but then I will be watching something that I have recorded and the picture suddenly becomes fractured and distorted and the sound goes. It ...

Channel pixelating

Hi, I have a V6 box and quite a few of the channels are regularly pixelating.Done reboots, checked cables.No faults recorded in the area. It seems to be getting worse each week and has been going on for some weeks.I'm in Luton, does anyone have any i...