Virgin TV V6

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

Known Issue: Clear and Reset Function - V6

Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

Resolved! Returns

Recently finished with virgin tv, they have sent out a flat packed returns box etc.I have already packed the equipment and now have received a text saying they have a team in my area who could collect the equipment so I replied to the text that it co...

Catch Up TV

My “Catch Up” is suddenly not available. Quoted code A01. What do I need to do ?

Disgusting replacement remote

I ordered a replacement remote, opened the packaging not expecting reconditioned. Its filthy, there's actual gunk in the crevices and a well used look and feel to the button area with a dead skin scum look to it. I've seen better hotel remotes. I'm r...

Old Tivo box in the bedroom.

Hi all. I have a V6 downstairs and the old Tivo upstairs (officially relocated by Virgin engineer). I was looking at the app today and it suggested I could start a new deal with a cost reduction on my package. I hit the accept button and I just had t...

New power supply

I just had my tivo v6 box randomly go off, tried turning the power on and off blah blah.. all the techie steps that I know so well, worked out the power supply has failed, so called support, got a friendly person on the end of the phone, and she seem...

V6 box

How do you remove a old named V6 box from the system ie Pater’s Tavern and Semone’s Tv I can’t work it out

Cable adaptor missing from TV V6 box

I received a new TV V6 today but it is missing the cable adaptor so I can't use it. Not getting any answer from support and phone gets cut off when I ring

Resolved! Signal fault W02 (affecting 3 out of 4 boxes)

Afternoon,I noticed a problem a few weeks ago with Sky News HD, I thought at the time it was isolated to that channel but I've since seen it on various other channels, Sky Sports Main Event HD, BBC4 HD, Yesterday HD, ITV HD, ITV Be HD etc.The video p...

Resolved! ITV channels audio output

I have asked this question and had a couple of replies but no solution.Original PostI have recently purchased a Sonos sound bar and I have noticed that when viewing any ITV channels (itv1 HD, itv2 HD,itv3 HD etc) the audio output is Stereo PCM, all ...

I have a incoming box in two rooms one is tv theother broadband are they interchangeable.

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