Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Hi does anyone know why since they've moved the channels around loads of the stations are really pixilated and ive still got quite a few channels saying error code W02
G'dayI've been experiencing flashing red lights on the front of my V6 box. This happens several times a day, and sometimes the lights also change to white.Advice would be very much appreciated.Cheers
Just opened my shows to watch my recordings and found most of the "Drop the Dead Donkey." series have been recorded, I haven't set this up what's happening?
ITV Hub updated to ITVX on my V6 box. It works in that I can search for programs and start them. The adverts work.The problem is that after the adverts have played, all I get is a black screen, sometimes with the whirly circle. I have left it in t...
So still pushing the 4 July changes on the website, when the actual TV is pushing the NEW Binge Channels starting from 220.Can't find an announcement anywhere on Channel Guides or in the NEW PDF Channel Guide for August !!Obviously keeping the custom...
Yet again, our service is down no TV no broadband. This went down last week and again has gone down this morning. I do not know what I’m paying a monthly fee for virgin. You need to sort this out we are having to switch back to digital TV until the s...
Getting this error code on V6 box linked to new Samsung 4k TV. Other boxes around house working. How do I resolve ?
Hi, How can I stop VM continually sending me email and SMS reminders to return a faulty V6 box when I have already returned it? I’m concerned they will eventually bill me for the missing equipment even though I have sent them all of the tracking deta...
Hi, can I add a meter to my tv cable, as its like a bow string, and I am having new decking installed and the existing cable is visible, and I would like to hide the cable.Is it just standard coax where I can just splice it using F type connectors an...
i had my faulty v6 replaced 6 weeks ago after green screen problem . Since getting it the remote control reaction has been sluggish and then on Thursday box failed with green screen again. Do virgin replace with reconditioned equipment?
