Virgin TV V6

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

Known Issue: Clear and Reset Function - V6

Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

Moving a wall socket

Hi i have just moved into a flat and the wall socket is too far away for my box to reavh where my tv is how do i arrange to get this moved or get a longer cable?

Resolved! BT Sport Ultimate Sound and Picture Fault

I put on the Champions League on channel 531 last night and the sound was glitchy/popping. I didn't have time to faff around seeing if it was just me so I have been trying things this morning and it is definitely just that channel. The Virgin UHD cha...

Upgraded my package but TNT sport greyed out

Hi,I upgraded my package on Monday which includes TNT sport but it has not been enabled. It’s greyed out on the tv guide. I tried a reboot of the box but it hasn’t fixed it. Tried contacting support but not getting through. Any advice? thanks, Glenn

Book an engineer

I need to book an engineer to reposition our 2 virgin media entry points??

on demand low volume

I have been watching a bit of Elementary on Alibi on demand and the volume is terrible. I have to turn my TV all the way up to about 60% in order to actually hear the program properly. This wouldn't be so bad if the intrusive randomly inserted advert...

Resolved! Slow keying response when using TV

I'd become rather adept at using the remote control when watching TV, but about a week or two ago something changed. Now it's like a key debounce has been introduced that is about a whole second long. This results in missed key presses for much of th...

V6 box green screen of death

My box is showing the dreaded green screen, I have let it run all day but no luck. Assume I need a tech visit?

Resolved! V6 box not recording "new" series links

For a few months now series links have not all recorded successfully with the option set to "new only", I have to opt for "everything" to make sure they work. This however results in multiple recordings of the same episode, sometimes all recording a...

Direct Contact Number - Technical Support

Hello,Can someone please tell me the direct number to tech support?When I dial the number ending 1111 I just go around in circles (just keeps telling me I need pay my bill, which IS NOT overdue and has been paid), I've also been on hold with Online C...

Moving box

Hi I'm needing my TV box and router moved to another room and saw the be thing to do is post here and a member of virgin will be in touch.

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