Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
A few days ago my V6 remote rewind button stopped working.I have:replaced the batteriesreset the v6 boxbeen sent from pillar to post trying to order a new remoteonline through My Virgin Media request ends with a technical issue messageon the telephon...
When I switch on my set top box (V6) I am presented with a full screen ad for something Virgin wants to promote at me. Some programme it thinks I want to watch or some channel. Basically this is rude and annoying. I can’t seem to find a way to preven...
I've had this problem since I added the Sky Sports UHD channels last year. Very annoying. I get it on both V6 boxes, on different TVs, and have had a tech out who changed one of the boxes. I'm told that it's been escalated up the VM technical ladder,...
Please can someone fix Resident Alien series 3, all 8 episodes should be available on demand however episodes 2, 4 and 5 are missing.Thank you.
I am having similar issues and it is really spoiling my enjoyment of Sky Sports coverage of live football . I looked at my Video output and all other aspects of a potential solution [reboot tivo V6 , cable check and reseat] . I manually scrolled and...
My tv is glitching so badly from the bottom of the screen upwards when watching certain channels or certain recordings. It makes them unwatchable and then we end up just having to delete them. Ive gone through all the help on the app with the box and...
It seems to have gone missing today. Just a spinning wheel and no message of any sort. Hopefully, it’s just temporary as it is the last Virgin channel that has a American news with CBS.
Yes I know I can turn Audio Description off during playback but it’s annoying that it is recording with this defaulting to On. Is there something I can do to stop this? [MOD EDIT: Subject title changed for clarity]
The online link doesn't work and I can't get through to a human on the phone.The remote is totally dead.How on earth do I order a new one, please?
My V6 box keeps re-booting for no apparent reason. Last night it was about every 30 minutes. Today it's every 10 minutes. VERY frustrating! Is there a fix or do I need an engineer or a new box? Thanks
