Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
Hi We've been experiencing pixelated pictures on certain channels at various times but they seem to come and go? Ch 130, 131, 132, 133, 136, 139, 144, 148, 149, 150, 156, 160, 166, 169, 170 & 171I have rebooted both the V6 box and the modem and check...
I have a Sony Bravia KD50X75WL (2023) LED HDR 4K Ultra HD TV, I want to watch 4:3 content in full screen. I have v6 setting aspect correction mode on full screen and I have tried various combinations in the tv itself but 4:3 still shows as original f...
Having a problem with catch up via my V6 box it turns off ie blank screen no sound & comes back on after 60 seconds also occasionally buffering.I have followed process ie turn off hub & box but still happening.
HiAll been fine then we suddenly cant play Netflix Have restarted modem unplugged TV etc still same issue
Hi, Had our V6 box disconnected for sometime due to some DIY - when it's been reconnected we are able to watch shows, channels are all named as previosuly, however the guide shows no program information instead every channel shows either "To be annou...
Had a power cut locally this morning and since then, one V6 booted up fine while the other is going round and round in a “Starting Up” / “Welcome” loop. They were both working properly prior to the power cut, so I suspect there may have been a power ...
How do I order a new V6 remote control as mine has stopped working. I have tried to order one online but there is an error with the site.
I cannot play shows from my second V6 box because message is saying it isn’t in my Virgin media account (V106)
anybody having issues with ITV X, catch up and I player ?????????........ start to watch and most times just stops, also boxes keep loosing connection to Virginmedia ????? or is this just my continuing on going problem with virgin rubbish equipment ...
I have the S101 error stuck at 16%.The usual remedies all start with making sure the coaxial cable is properly connected, I do not have a coaial input just the internet input which shows a good connection.
