Virgin TV V6

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

Known Issue: Clear and Reset Function - V6

Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Resolved! TNT no longer available

HiSorry but im annoyed, just re-signed up after my subscription was due to be re-newed only to find out that TNT is no longer available and i would have to pay extra for it ................ WHY WHY WHY ... we had it before, and it seems like it is a ...

Check Device Power

If the last program we watch is from our smart TV apps, e.g. Amazon, Netflix, iPlayer etc.and then we switch off for the night, the next time we switch everything on again, we get the "Check Device Power" screen and nothing we do can get rid of it wi...

V6 Bad Playback

My v6 box is causing problems with recording and playback.Recordings are freezing, pixelated and jumping/skipping on playback, making it impossible to watch anything recorded. This is also happening when playing back paused live TV, although live TV...

Recordings not able to view or delete

Vs5500 is the error box 18% memory plenty of recordings but all of a sudden can't access them. Can't even load the screen to select them. Called virgin media technical support

V6 box DVR screen

Hi i got problem my v6 box stack on green screen dvr problem

Resolved! V6 remote has serious lag

Hi,my V6 remote has some seriously poor lag when trying to click on anything in the TV menu or using the volume buttons,about a 3second response timeI have changed the batteries and have used a different " pairing" code but it's no betterWould apprec...

Red button not working (again) on Sky Sports for EFL match tonight. Using V6 box

I don't subscribe to HD channels in sports so I use channel 511 or 513 and the red button just says currently no interactive events on this channel. Is there something I'm not doing? It has worked in the past but not all the time.

Pixelated Picture on certain channels

Hi We've been experiencing pixelated pictures on certain channels at various times but they seem to come and go? Ch 130, 131, 132, 133, 136, 139, 144, 148, 149, 150, 156, 160, 166, 169, 170 & 171I have rebooted both the V6 box and the modem and check...

V6 box what to watch 4:3 in full screen

I have a Sony Bravia KD50X75WL (2023) LED HDR 4K Ultra HD TV, I want to watch 4:3 content in full screen. I have v6 setting aspect correction mode on full screen and I have tried various combinations in the tv itself but 4:3 still shows as original f...

V6 Catch up

Having a problem with catch up via my V6 box it turns off ie blank screen no sound & comes back on after 60 seconds also occasionally buffering.I have followed process ie turn off hub & box but still happening.

Virgin Media Virgin Media Community