Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
I have a V6 and the EPG has not worked since last night and it appears to have recorded everything possible lol. The issue should have been fixed today but hasn't and now it says the 4th. Will VM be compensating effected customers?
Can anyone please help? I’m going in circles here!The V6 box no longer connects to WiFi. All other devices connect fine, but the V6 has always been flaky & needed reconnecting but for the last few days it just won’t connect at all.The router is on a ...
Hi,A message has come up on a green screen on my TV saying the DVR has encountered a serious problem and is trying to fix it. It says not to turn the box off or restart it for 3 hours. It’s been more than 3 hours and it’s still the same. It’s clearly...
When watching Neighbours on Freevee via Amazon Prime on my V6 box autoplay kicks in before the end of the programme. There is no way to disable autoplay in settings and you cannot stop it happening even if you return to the episode. Can anyone sugges...
Hi my remote control has stopped working , how do I order a new one please?
I also have the same problem so I guess its a call to 150 then!
I have been watching a bit of Elementary on Alibi on demand and the volume is terrible. I have to turn my TV all the way up to about 60% in order to actually hear the program properly. This wouldn't be so bad if the intrusive randomly inserted advert...
Hi, Just switched to Virgin from Sky and love it! but......the house had already had cable in the past so was just sent 3 boxes and assumed it would all work out...I have a router and 2 TV boxes. Router and TV (downstairs) all working lovely. I've ru...
My DVR box has been showing a serious error, said not to reboot and wait 3 hours. It's now 6pm so contacted virgin who said they would sort and check service status in 30 mins, still not working. Help
Hi hope you're well, Our TV guide on the v6 keeps saying to be announced if we go past the current day. Does anyone know if there's an issue with it? We've rebooted everything and it's still the same. Thanks Richard
