Virgin TV V6
For all V6 box & service questions
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

V6 question

Just wanted to check when tv is off the v6 has a glowing red light is this normal? Or do i need to switch off at the wall and then switch on again or does it mean its just in stand by? Sorry am not very techy 

slowstar by Dialled in
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Missing TV channels on Virgin TV V6 Box with Maxit TV package

For the past few weeks/months I have noticed that we are missing some of the standard channels such as ITV2 and Pop (there is a black screen with error message W02) and other channels have interference. I have followed the online help by rebooting th...

acbrmw by Tuning in
  • 2 replies
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Itv - lip syncing out on live TV

Hiwatching ITV lorraine - voices are out of sync and with the talkingchecked faults - none in  area - is anyone else experincing this else where?

slowstar by Dialled in
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Resolved! V6 or 360 ?

Hi I have the chance to upgrade my V6 to 360 via a disc that VM are sending me before I do this can anyone confirm that if my internet goes down then I don't have access to my already recorded programmes on the upgraded v6 or have I misunderstood thi...

ts1699 by Joining in
  • 5 replies
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Itvx/stv player v6

Itvx and STV player app won’t work. I have rebooted V6 box. Was working fine till 2 days ago!!  STV player error message NX-1and ITX just crashed and says try again any help would be appreciated 

Shaz1968 by Joining in
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Multiple issues

. On certain channels at different times like E4, Sky ...pixelated screen, lasts for about a minute then continues ok maybe for length of programme or 15/30mins.Tried the online fix but still the same issue, this has been like this for a few months.W...

PapaT by Joining in
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Resolved! Large Button TV Remote Control

Hi I know this is a question asked before, but I have an elderly father who has Virgin Media TiVo box, due to his advanced age he finds the standard remote too fiddly and awkward to use.  Can I order him a new Accessibility Remote through this forum?...

Resolved! Socket move

Could someone please contact to arrange to move my socket.  I understand there will be a £25 charge.  Thank you