Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
The sound keeps cutting out especially on HGTV channel but it does it on terrestrial channels too. HGTV seems to be the worst though as it can be every minute or more. Doesn't matter whether I'm on live, delay or recorded. Rebooting box doesn't hel...
What's happened with BBC 1 today at the end of each programme a red screen appears and music starts. Not had this before.
Having watched the first series the V6 recorded (or has a bookmark to) series 2 episode 1 but trying to watch it the only option is to subscribe or upgrade. I can watch any of the live programmes, why can't I watch this recording? I have the Maxit ...
How do you request a new remote control, scroll buttons not working properly.
HiJust after some help My sky sports channel has a really poor picture very grainy and pixelated all other channels seem ok Any help or advice would be appreciated
Hello,I couldn't find that this exact query had been answered anywhere else, apologies if I've missed it. I have ordered, and just received, a second V6 box to go in an upstairs TV room at the back of the house. The first V6 box is in the living room...
Hello, I was charged premium Netflix to my bill, so checked the app on my tivo box & an unrecognised account is set to use the app. I have tried logging out of the app multiple times but it logs back in everytime. I have called virgin who says I need...
I would like to move my router and tv box from upstairs to downstairs. Can someone arrange this please?I think it’s a V6 box, it’s about 6 years old and so is the router, can it be upgraded at the same time?Thanks
After lots weeks of being unable to get ON DEMAND, engineer came, didn’t know why, changed a cable to wi-fi. My ITV Hub changed to ITV X. On trying to watching a program on ITV X seems when I try to fast forward or rewind Not applicable comes up! Tr...
I get a black screen trying to connect to Netflix. Yesterday, I manged to get beyond the black screen and had the error message TVQ-RNV-100 googling that said it could not connect to the network. Amazon Prime worked ok. I gave up yestertday because t...
