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Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
  • 213 Views
  • 0 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 12180 Views
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Can't play recorings

I have recordings in the adult section  and although the episodes show in a block, when I click the block no individual eps appear and I get the message ' no new recordings available on Virgin Media's. All standard recordings play. What's going on? 

Being asked to subscribe to uk tv play to watch

I watch Uk tv play regularly  when i tried last night and today to watch a programme from Catch up I was asked to subscribe to watch. It is already part of my subscription  and working ok on one of my other boxes. Have tried switching off at socket a...

Re: Sky Sports UHD FF/Rewind not working properly

I've had this problem since I added the Sky Sports UHD channels last year. Very annoying. I get it on both V6 boxes, on different TVs, and have had a tech out who changed one of the boxes. I'm told that it's been escalated up the VM technical ladder,...

Crumple by Tuning in
  • 195 Views
  • 3 replies
  • 0 kudos

New box install no longer able to access apps

We have had a new box installed today we now get security errors for iPlayer, prime TV , ITVX and YouTube. , any suggestions on how to resolve this issue. I have try resetting the boxes both the TV and the internet box no change,  

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
  • 213 Views
  • 0 replies
  • 0 kudos

V6 box shuts down when selecting YouTube video

Frequently enough to be increasingly annoying (every few days), my V6 box goes to a blank screen when I select a YouTube video to display. When I switch my V6 box to TV the screen remains blank. It seems the only way to recover is to reset the V6 box...

AndyKay1 by Tuning in
  • 235 Views
  • 11 replies
  • 0 kudos

TNT ultimate sound... again...

TNT ultimate sound cutting in an out on the rugby again... was the same last week too. Adverts seem OK though. Tnt 1 is ok with the same transmission.

fizz by Superfast
  • 3166 Views
  • 45 replies
  • 0 kudos

Resolved! Security certificate error, loss of apps and tv guide

My apps on V6 are not working for days now, I get a security certificate error message and also most of the tv guide is To Be Announced which means I can’t set a record action either. I have rebooted everything but that changes nothing. I have checke...

yvoh by Tuning in
  • 725 Views
  • 5 replies
  • 0 kudos

Unable to delete a series link

I am trying to delete an series link, the link says its updating but it has been in the state for nearly a week.  I can not move the link within the series recordings list either, it moves but then goes back to its original position.  I have tried po...

Resolved! I Player error 02050

When I try and watch something on I player I get an error message. Something went wrong loading this program. I have Googled the code (02050) and it's saying about update TV firmware but noting about set top box.

zinger549 by On our wavelength
  • 477 Views
  • 9 replies
  • 0 kudos