New V6 remote will not operate TV volume and on/off

Just received V6 box after previous box became faulty and whilst the new peanut shaped remote paired successfully to the box it will not turn the Philips TV on or off and will not operate volume control. I have followed all videos without success. An...

V6 box frozen

My v6 box turned itself off as if installing an update, it now won't turn back on, i get past the welcome screen and on to the starting up screen but does not go any further, there are three flashing red lights on the box, there is no TV issue as the...

Replacement remote

Hi is there anyway to get a replacement remote I’ve tried the web through my account but it just keeps sending me back to my account I’ve tried the reset procedure and pairing procedure which haven’t worked so left using my iPad as a remote which isn...

TV pixelation problems

I have been having nothing but trouble with my TV service pixelating on all channels. It varies in how often and when it happens, so very intermittent in nature.had first engineer visit Wednesday 13 Nov, he checked all cables and changed my box, he a...

I am having problems with V6 Box stuck in Starting Up Mode

Good evening, I am having problems with V6 Box stuck in Starting Up mode, have tried rebooting using plus and power together but to no avail.  I have 2 additional boxes which are both fine.  Any help would be appreciated please @virgin media.  I susp...

Hi I’ve tried calling and sending a whats app to try and get my box moved if I call they just send me a text that comes back to the website and doesn’t help - I can’t find anyway to actually speak to someone and what’s apps are showing as delivered b...

Faulty remote problem replacing

I have a problem with my current remote for my v6. A few of the buttons aren't registering and the volume down is very intermittent.I have tried to order a new one on the website but it tells me that as I have had a free replacement remote in the las...

Sky sports+ on v6

I might be jumping the gun a bit on this but I’ve just checked the red button on channel 503 and it’s showing every game being available tonight - and the design of the list is very much like what I’ve seen advertised for 360. Maybe the update has ha...

Security error when accessing apps on V6 box.

I know this error was happening a lot earlier this year, but it's been going on with us for the last 2 weeks. We get an error message saying 'security error certificate not trusted' when trying to access any of the apps (except Netflix). I have spoke...

TNT Sport PPV

Hi all. I have PPV for WWE which is on at 2300hrs, this is too late for my son to watch so assumed I can record it and he can watch tomorrow like we did with Sky. I cannot find how to do this? Can anyone advise on how we will be able to watch from th...