Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
Hi Over the past few weeks my v6 tv receiver has got very slow and it crashes when watching catchup or streaming services. A reboot fixes the problem but this is not good when I’m watching a film/ movie etc can I log a fault using this email ? I’m w...
On the V6 box, there is just one episode of HBO series Westworld available to watch On Demand, with Season 2 Episode 9 in Sky Sci-Fi Box Sets. Are there any plans to make the series currently airing on Sky Sci-Fi, Season 4, available in Catch Up or B...
I have had problems every single day and I’ve been on the phone and on live chat and no-one will help me. I just keep getting palmed off. my hub made a loud buzzing noise then stopped working. An engineer came out and said it had burnt out and replac...
Just a heads up for those that enjoy their tennis. Eurosport 4K has been added added to channel 523 for the French Open Tennis.There are a few other programs listed on the same channel, although i don't know if they will also be in 4K.The tennis ends...
hey thereover the past few weeks our box just keeps resetting itself sometimes 2- 3 times a day & its starting to get really annoying & it does it during recordings too & it splits them, it also freezes & just breaks up & the remote is starting to ge...
My V6 TV box has a constant red power light whether the box is on or off for the last few months, I have went through the usual power off, unplug etc etc but no difference (the light remains red).I have all my channels but the remote control volume n...
My TV remote needs replacing, a number of the function keys have become spongy and do not work. On the website in my account it says I can get a new remote for free, but the links keep sending me around in circles and results in an error occurred wh...
Please can someone explain why the Greyhound Racing through the Red Button which started on 1st January 2024 is not available on my Sky Sports Racing Channel on my V6 Box, it's so frustrating being unable to watch it because i'm an avid Greyhound Rac...
v273 error on catch up and demand for 48hrs on replacing my TiVo to V6 box excellent connection on WiFi rebooted the hub and box still not working is there a virgin network problem here?
BBC I player buffering
