Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
Green screen box just lopping and tv not working. Little box on screen with white arrow. Anyone help please. I have rung 150 no help. Told me to do loads of things but reading forums a new box is generally sent out
We have 2 V6 boxes and as luck(?) would have it, both remotes have broken. Getting 1 replacement was easy enough but for a 2nd one they want me to fork out £9.99. Clearly Virgin’s system think I want a 2nd remote for 1 box but I don’t…and there is no...
Hi I have sounds but no picture from my recordings, I was watching them fine earlier, went out for an hour or so and now I have this problem. Rebooted with no success, normal TV is fine, can someone help?Thanks
Hi, A green screen* appeared on the V6 TV Box Thursday morning, it was left turned on for 24 hours, but it kept cycling through the same screens (green screen, palm tree/no signal, welcome, starting up..., arrow pointing down to rectangle with 2 dots...
I have an issue with my recent recordings in my shows. old recordings fine , catch up fine , pausing live tv and then playing fine BUT anything ive recorded in the last couple of weeks regardless of channel stutters pixilates picture stops etc making...
After not having the error for a while, it came back again yesterday. A hard reset solved it, but surely there must be a permanent fix for this. I use all HDMI 2.1 cables and run the TV and box through a Sony STR-DH790 HDMI 2.1 compatible amp.
Iv searched but can't seem to see an answer, Channel 101 has disappeared on my v6 box , bbc one Scotland, iv found that all the other bbc ones are there and bbc one Scotland HD is channel 862, is there anyway I can get it back its easier them all be...
Ive been trying to access my purchases on virgin media store on my v6 and iphone and keep getting the spinning wheel of death for the past 2 day.is there an eta on a fix please..
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
