Virgin TV V6
For all V6 box & service questions
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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  • 2 kudos

Sound, but No picture

HiWe seem to have an issue with our Virgin TV box as when we turn it on we get sound but no picture at all.I have checked all the cables and nothing seems to make a difference.I know it’s not the TV as when we plug in our Firestick it works. Any idea...

Clare11 by Joining in
  • 5 replies
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Clicky V6 box

We had a lightning strike nearby last night which took out our internet for the day and also blew the fuse on our TV. Since then and since our virgin connection came back up our V6 box won't boot up and just makes a constant clicking noise. I've trie...

Resolved! TIVO V6 box red lines

Hey all. i have a TIVO V6 box and last night all of a sudden it created a fault and has red lines on the tv shows and a white circle on the guide. I have changed the HDMI cable and checked the coaxial cable to make sure it’s secure, removing it and r...

Resolved! 5Star channel on Sunday

Hi - the schedule for Sunday is showing as 'not available' all day.  Please can someone help me with this.  Thanks

Resolved! Problems following Sunday evenings crash

Still encountering problems with V210, C130 and C133 messages following Sundays crash of broadband and on demand problems. Text message advised fixed Monday evening about 23:00 but not. Website then wouldn't allow you check posting a 404 error and th...

Jezza31 by On our wavelength
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Resolved! Pixelation on Standard Definition only channels

Hi,I am new to this site but wanted to check if anyone has had problems with pixelation on standard definition channels with the V6? We have had our V6 for nearly 18 months but have always had issues with some of the standard definition channels pixe...

V6 Coax Adaptor Damage

The convertor cable on my V6 box (from the screw F connector to the push coax) has been damaged at the connector when being put into the TV unit.Is it possible to get a replacement for this ?

Resolved! V6 Box - flashing lights, no service

Our V6 box is not working. "Stuck" on multilanguage welcome screen. Rebooted several times with no change. All plugged in. Broadband fine. Lights have been flashing green/red and now just solid amber light on most recent reboot. Does anyone have any ...

Mamtfal by Joining in
  • 2 replies
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Can anybody help please gone on YouTube with the app preinstalled on the V6 but unable to sign out I click on sign out but nothing happens it does the same on clear /watch history and on change language everything else on YouTube works fine tried res...