Virgin TV V6
For all V6 box & service questions
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Virgin box doesn’t connect to TV on startup

Hi, my V6 box has the on light, but the connection doesn’t relay to the TV. When left for a min or so the picture shows and then disappears, with the TV message saying no connection on the HDMI port. for sometime now while watching or recording a pro...

Resolved! Green error message on tv

Tv crashed, have reset, stuck on start up and then every 20 mins or so a green message says DVR serious error. Cant get through on online account or phone, any ideas please? I read somewhere its a hardware fault

ClaireF1 by Tuning in
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Colour Has Changed

My virgin media colours have suddenly turned black and even apps are very dark but my TV colours are normal and when I tried turning my box on and off it stays the same. How can I fix this?

am3rie by Joining in
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"Switching" problems

After "switching" our phone service the second telly that received its signal from a splitter, doesn't work. how do I get it going again?

Resolved! Pixelating screen issue (V6)

Hi all,I have been having intermittent issues over the last few months with a pixelating screen, this is happening on lots of channels. Sometimes it goes away for a few days and then comes back, it is happening again quite significantly at the moment...

Resolved! No sound

I have no sound after pausing the TV,  I have followed all the guidance and rebooted several times , still no sound at all , I have checked cables , changed channels still nothing!

Mel10 by Joining in
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Resolved! Re: M63 &V210 error

HiHaving the identical problem, you have my sympathy. Had multiple calls (and subsequent multiple contract change notifications) to try and resolve to no avail, nobody seems to know what they are doing.I too had no problems until my contract was supp...

BH4 by Tuning in
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Info banner

The programme description on the info banner is only three lines of text. How can I get to see the full text? 

malcrip by Joining in
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Hi all, I have recently started getting problems with the picture quality on my box. It is a new issue that's only started a couple of weeks ago, after a engineer visit . All connections to the wall, box and hdmi cable are in secure. Any ideas? 

Dontread by Tuning in
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