Virgin TV V6

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

Known Issue: Clear and Reset Function - V6

Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

Resolved! Wrong regional news programme

Is anyone else getting South Today instead of South East Today on channel 858 this evening?

Pixilation & Blocky Pictures

I am having a number of picture issues on some TV channels but not all. Main culprits are some Sky Sports HD channels and ITV2 SD.The channels are unwatchable. Most channels seem okay though.I have three V6 boxes, two upstairs and one downstairs in t...

Welcome screen on repeat

The TV box I have just switches itself on and off constantly and goes to the start up and welcome screen. Can anything be done to resolve this?Many thanks, Paul

Changed settings on TiVo v6 box

My second v6 box is connected to wifi, we had a power cut twice in a week which lasted all day.had to reset as if a new box, I set it at 5ghz now it’s timing out when trying to watch recordings from second box to main box. I can’t get back in from th...

Channels keep pixelating

Hi, a lot of channels on my box keep pixelating and going really bad with green boxes and the channel and sound cutting out all the time. At first I thought I was certain hd channels but it has just done it again on sky sports f1 that is not hd. It i...

Buttons are stuck on remote

Hi on my remote the pause/play and rewind buttons are stuck, all the rest works ok

Resolved! V6 box fault

I have a v6 box which has suddenly become slow to respond to the remote control commands and also recordings are jumpy and freezing making them unwatchable. This is also the case if I pause live tv it jumps and freezes. I did call customer services w...

Resolved! Moving a v6 box

I want to move a v6 box from one bedroom to another bedroom in the same house. how do i organise this?

Re: Catch up/On demand error 669

Hi LeeHas the team been able to advise on the underlying issue?It is a very annoying error

Eurosport pixilated badly

Does anyone else have issues with Eurosport channels being pixilated badly? Happens all the time yet all other channels work perfectly!

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