Virgin TV V6
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Red Button

Red button still not working 2nd night running on sky sports football EFL games this has been reported all they said they checked it and it wasn't working for them and they would check?

Russ666 by Joining in
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How can I order a new remote control?

 I keep trying, but continue to get this message… remote orderAn error occurred when placing your orderThere seems to have been a technical issue when placing your order for a repla...

Temp unavailable

Keep getting the message we are sorry you cant watch this show right now. Been days saying the same thing. 

amyhi09 by Joining in
  • 6 replies
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Resolved! Website 'fix your tv box' stuck spinning

Hi,Does this function actually work? I'm pretty sure my box is busted and I need to get a replacement but the support just funnels me through this link. > Checking> Your account> Your service> Your connection> This could take up to 30 secondstakes me...

Philm by Joining in
  • 4 replies
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Pixilation & Blocky Pictures

I am having a number of picture issues on some TV channels but not all. Main culprits are some Sky Sports HD channels and ITV2 SD.The channels are unwatchable. Most channels seem okay though.I have three V6 boxes, two upstairs and one downstairs in t...

eddie47 by Tuning in
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Welcome screen on repeat

The TV box I have just switches itself on and off constantly and goes to the start up and welcome screen. Can anything be done to resolve this?Many thanks, Paul 

pjuk79 by Joining in
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Changed settings on TiVo v6 box

My second v6 box is connected to wifi, we had a power cut twice in a week which lasted all day.had to reset as if a new box, I set it at 5ghz now it’s timing out when trying to watch recordings from second box to main box. I can’t get back in from th...

Channels keep pixelating

Hi, a lot of channels on my box keep pixelating and going really bad with green boxes and the channel and sound cutting out all the time. At first I thought I was certain hd channels but it has just done it again on sky sports f1 that is not hd. It i...