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Sky sports main event hd badly pixelated

arrgee1991
Problem sorter

Added hd earlier, recorded ashes as I was out and watching it now it is a pixelated mess with sound drop outs.   Is this normal?  If so, I want my money back!

IMG_0222.jpeg

1 ACCEPTED SOLUTION

Accepted Solutions

I have checked the cables.  Undone them and removed all kinks and screwed them back in and at the moment all seems well.

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43 REPLIES 43

newapollo
Very Insightful Person
Very Insightful Person

HI @arrgee1991 

Is the picture on SS Main Event HD also pixellated, or just the recording?

If the live channel is also pixelated then it appears to be a signal issue. IF fo do you have any problems with the following channels which are all on the same mux as SS Main Event HD?

Sky Wizarding World, Sky Drama HD, ITV2 HD, ITV3 HD, ITV4 HD, Viaplay Sports1, 5 Action HD and E! HD.

Have you used the /check-services/i  function? You can also a run a test on your equipment from there. 

If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Any problems with any other recordings? Do you have any issues pausing and playing back live TV as that would indicate a hard drive issue?

Dave
I don't work for Virgin Media.
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Tom_W1
Forum Team
Forum Team

Hi @arrgee1991 thanks for your post here although we're sorry to hear of your concerns here.

This of course isn't normal and please accept our apologies for this. Can you advise on the questions that @newapollo has asked please as these will help to identify what is causing the issue which will aid us in getting things fixed?

Many thanks

Tom_W

arrgee1991
Problem sorter

@newapollo @Tom_W1

I restarted the box last night after Ashes finished and it is now looking fine.

Is the picture on SS Main Event HD also pixellated, or just the recording?  Just the recording from yesterday. Just recorded live netball on main event and no glitches, though just a short recording.

If the live channel is also pixelated then it appears to be a signal issue. IF fo do you have any problems with the following channels which are all on the same mux as SS Main Event HD? (Sky Wizarding World, Sky Drama HD, ITV2 HD, ITV3 HD, ITV4 HD, Viaplay Sports1, 5 Action HD and E! HD)

All of these look fine. (Don’t have Sky Cinema nor Viaplay)

Have you used the /check-services/i  function? You can also a run a test on your equipment from there. 

 Got this "Sorry, we can't run a test on your services right now"

If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

No issues with TV at present.

Any problems with any other recordings? Do you have any issues pausing and playing back live TV as that would indicate a hard drive issue?

No.  I don’t have the issues on SD nor HD channels.

 

Thanks for the troubleshooting hints - will try them out next time.

Hi @arrgee1991 thanks for your reply.

So it does just seem this was a short-term glitch, if you're encountering no more issues which is great to hear.

If you do need any further assistance going forwards though, please don't hesitate to let us know!
Many thanks

Tom_W

arrgee1991
Problem sorter

Having to watch Watford v Blackburn on SD as HD channel is not working.  Why are there so many issues with HD?

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This is also occurring on Sky Hundred HD.  Got a message to reboot box (I already have) and error code W02

For the record, premier League hd was working fine at 0030 this morning when I recorded Arsenal v Fulham highlights.

japitts
Very Insightful Person
Very Insightful Person

W02 is a loss of signal error, pixellation indicates a poor signal. Check for local area faults on 0800 5610061, if nothing's reported then call into faults to report your (very likely) single user issue.

If there were any national issues with Sky Sports HD, these boards would be absolutely flooded with posts - and the F1 is perfect for me.

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