I have checked the cables. Undone them and removed all kinks and screwed them back in and at the moment all seems well.
@newapollo @Tom_W1
I restarted the box last night after Ashes finished and it is now looking fine.
Is the picture on SS Main Event HD also pixellated, or just the recording? Just the recording from yesterday. Just recorded live netball on main event and no glitches, though just a short recording.
If the live channel is also pixelated then it appears to be a signal issue. IF fo do you have any problems with the following channels which are all on the same mux as SS Main Event HD? (Sky Wizarding World, Sky Drama HD, ITV2 HD, ITV3 HD, ITV4 HD, Viaplay Sports1, 5 Action HD and E! HD)
All of these look fine. (Don’t have Sky Cinema nor Viaplay)
Have you used the /check-services/i function? You can also a run a test on your equipment from there.
Got this "Sorry, we can't run a test on your services right now"
If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
No issues with TV at present.
Any problems with any other recordings? Do you have any issues pausing and playing back live TV as that would indicate a hard drive issue?
No. I don’t have the issues on SD nor HD channels.
Thanks for the troubleshooting hints - will try them out next time.
Forum TeamHi arrgee1991 thanks for your reply.
So it does just seem this was a short-term glitch, if you're encountering no more issues which is great to hear.
If you do need any further assistance going forwards though, please don't hesitate to let us know!
Many thanks
