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Did I order a new remote for V6?

JohnOrrett
Up to speed

a month ago

Hi, my TV remote is acting up. I went online a week ago on my mobile to order a replacement, which said it would be free of charge, but the app crashed before it was completed.

I then went on my PC to try and order a replacement again, but it said that there would be a charge of £9.99, as I had ordered one in the last 12 months. I have not done so, so wondering if the first request did actually get through?

Thanks,

John

 

 

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3 REPLIES 3

jpeg1
Alessandro Volta

a month ago

Check on your MyVM account. It will show any outstanding orders.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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JohnOrrett
Up to speed
In response to jpeg1

a month ago

Thanks jpeg1. It shows no orders outstanding, so I've ordered a replacement for £9.99. It says I have had a replacement in the last 12 months, which I haven't had, but hey ho, it's Christmas.

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Ayisha_B
Forum Team
Forum Team
In response to JohnOrrett

4 weeks ago

Hi @JohnOrrett 👋,

We're glad you managed to order a replacement remote.

If we can help with anything else, let us know.

 

Ayisha_B
Forum Team

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