Forum Discussion

nealy's avatar
nealy
On our wavelength
2 years ago
Solved

Remote ordered

Ordered a 360 mini box remote 10 days ago (as previous does not work at all) and no update of when or if it will arrive 

not confident it has even been ordered

missed 10 days tv as cannot watch anything, ruined Christmas

called VM and they said it will arrive within 5 days that was on 15th December

has it been ordered, how do you track delivery?

 

 

 

 

  • Hi Roy

    yes it turns on manually

    and goes white....yes new batteries...will try the reset thanks ( have already tried the online hub reset)

  • nealy's avatar
    nealy
    On our wavelength

    since 16/12 had no tv, would like to book an engineer to resolve as online team cannot assist

    first time ever no tv over christmas, remote ordered...but of course did not arrive

    been phoning and contacting every day since

    extremely frustrated and have contacted CEO and head of customer service for visibility/escalation

    • nealy's avatar
      nealy
      On our wavelength

      for over 11 days now been without tv, first time ever over christmas

      had terribe issues logging on, had to change browser in the end

      ordered a new remote on 16/12...but was never ordered

      cannot sign onto TV on go

      last 10 days been hours every day trying to resolve

      resetting account contacting online help

      absolutely frustrated with this sub standard/non existent customer service

      now want an engineer booked to resolve

      (For info have contacted CEO and HOD of customer services)

       

       

       

       

       

    • japitts's avatar
      japitts
      Very Insightful Person

      Edited: Duplicate posts all merged together into one thread.

      The quickest way to report a loss of service is to persist with calling in, that is the primary means to report faults.

      If the forum team respond, it would certainly be useful to know the symptoms & details of your issue in the same way you would explain to a telephone agent. Does "no TV" mean a loss of linear broadcast channels - in which case are there any error codes displayed when you select a channel? Or does it mean something else?

      You mention ordering a remote and it not arriving - is that the problem? If so - a universal remote or use of the TV Go app may be a temporary solution/workaround.

      • nealy's avatar
        nealy
        On our wavelength

        Ok thanks for any help....Yes been phoning every day now since 16/12.....Box not powering up...no codes

        as for remote thats not working does not power up box or flash white as it did previously

        cannot sign in to TV GO app although have downloaded the app...keeps saying invalid/too many characters?

        think it may have to go back cant handle any more of this