Forum Discussion

JohnOrrett's avatar
JohnOrrett
Up to speed
2 months ago

Did I order a new remote for V6?

Hi, my TV remote is acting up. I went online a week ago on my mobile to order a replacement, which said it would be free of charge, but the app crashed before it was completed.

I then went on my PC to try and order a replacement again, but it said that there would be a charge of £9.99, as I had ordered one in the last 12 months. I have not done so, so wondering if the first request did actually get through?

Thanks,

John

 

 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    Check on your MyVM account. It will show any outstanding orders.

    • JohnOrrett's avatar
      JohnOrrett
      Up to speed
      2 months ago

      Thanks jpeg1. It shows no orders outstanding, so I've ordered a replacement for £9.99. It says I have had a replacement in the last 12 months, which I haven't had, but hey ho, it's Christmas.

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team
        2 months ago

        Hi JohnOrrett 👋,

        We're glad you managed to order a replacement remote.

        If we can help with anything else, let us know.