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Why can't i turn off virgin box via the remote controll

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My virgin box won't turn off via remote controll



Community elder

I assume you are pressing the red power button and this turns the box on but not off.

Has it ever worked is the question.

Have you tried repairing the remote again;

Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing.

You could try replacing the batteries in the remote that sometimes cure remote problems and if you are still having problems you could try a factory reset of the 360.

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.