Where can I complain please

[Askher007]

We have had Virgin two weeks and 360 box isn’t work . Spoke with someone today who tried everything and said they would send engineer Wednesday. This isn’t good enough. How do I complain thanks 

[Askher007]

Hello, just got virgin 360 two weeks ago and today cannot switch it on. Been trying over an hour.  360 box is at red all the time, we get welcome screen on tv then just switches off. I’ve done everything suggested on on line help. 
any help appreciated thanks 

[newapollo]

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@Askher007 wrote:

Hello, just got virgin 360 two weeks ago and today cannot switch it on. Been trying over an hour.  360 box is at red all the time, we get welcome screen on tv then just switches off. I’ve done everything suggested on on line help. 
any help appreciated thanks 

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The red light on the front of the 360 box means it's in standby mode.  If you press that red light button then the box should come out of standby and start up.

Once you do get the 360 box working you should go to Settings > System > Standby Timer.  From there you can choose how long the TV is idle before it goes into standby. There are four choices:- 4, 5, 6 and 24 hours.  I suggest choosing 24 hours.   

Also if you go to Settings > System > Standby power consumption and select Fast start or Active start then the box will wake up quicker than leaving it set to Eco start.

Please reply and let us know  if you get past the Welcome screen

[Cardiffman282]

Do follow Dave's advice first. Re complaints the link is below as queried. 

[Vikki_M]

Hi Askher007

Thanks for your post and welcome to our community.

We're sorry to hear about the issues you've had with the 360 box.

Did the advise from the community here help?

If not, please do let us know how the engineer visit goes.

If you need any support raising a complaint, please let us know and we'll send you a private message. 

Please pop back to us when you can.