Voice control

[Lansbury]

Have new 360 box and remote. Voice control only works sometimes. Everything else works properly. Any suggestions?

[newapollo]

Hi Lansbury  

I would try new batteries in the remote control (even though it's a new box and remote)

The 360 box needs to be connected to the internet for the voice  control to work.  Sometimes the box loses internet connection but it usually throws up an error message such as CS9993 when this happens. 

You could try pairing the remote again by pressing TV and 0 button for 10 seconds.

You could also try the following:-

 Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the box for 10 seconds.  Then usingthe remote control, press and hold the 'TV' button and the '0' button together for 10 seconds. And fingers crossed hopefully a  message should appear on the screen confirming that pairing was successful.

[roy247]

Does the microphone appear on the screen every time you press the button, if you keep the button pressed when speaking do you get a " sorry I didn't understand that " message or nothing at all.