Forum Discussion

Ianslamon's avatar
Ianslamon
Tuning in
10 months ago
Solved

Virgin tv 360 box won't record anything

I have two of the new TV 360 boxes. One has a 1TB Hard drive, the other is slightly smaller and doesn't have a HD. I've had various problems since installing them, mainly that I can't get them to rec...
  • Ilyas_Y's avatar
    Ilyas_Y
    10 months ago

    Hey Ianslamon Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues with the Virgin TV 360 mini box you are having.
    Have you tried to see what happens if you attempt to reset the TV box, i.e. a factory reset in the settings?

    Let us know how it goes.

    Kind regards,
    Ilyas.

Ilyas_Y's avatar
Ilyas_Y
Forum Team (Retired)
10 months ago

Hey Ianslamon Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the Virgin TV 360 mini box you are having.
Have you tried to see what happens if you attempt to reset the TV box, i.e. a factory reset in the settings?

Let us know how it goes.

Kind regards,
Ilyas.

  • Ianslamon's avatar
    Ianslamon
    Tuning in
    10 months ago

    Hi, thanks for your reply, I have managed to sort it out over the weekend.  While I waited for an answer I decided to do a factory reset myself and managed to get everything working again. Hopefully it keeps working, but i've done this more than a few times over the last couple of months to get things working again and it does sort the problem out short term before happening again. It's happened 5 or six times since I received the new boxes and the annoying thing is, each time I reset I have to sign in to all the streaming apps again. 

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      10 months ago

      Thank you for the update Ianslamon  We are glad to see the issue has been resolved. In this case, we would advise monitoring the issue and let us know if it occurs again. If so we can take further steps to work on a more permanent resolution. We apologise again for any inconvenience this may have caused.

      Thanks,

      • Ianslamon's avatar
        Ianslamon
        Tuning in
        10 months ago

        Well, as expected it's happened again. It lasted 5 days before failing this time. I have already reset to factory settings and it's all working again for the moment. Obviously we have had to sign in to all the streaming apps again because the box doesn't remember the sign in usernames and passwords after a reset. I wonder if the tech guys who work on the software could maybe do something about that issue so when the recording inevitably fails, it's not such a bind to get back to where you were? 

        At this point I think I need a replacement box to see if that clears the problem up. Is there anyone here who can set that up so I don't have to jump through hoops on the phone or worse, through the WhatsApp chat they forced me onto yesterday, which after asking all the usual  'security' questions never got back to me (24 hours now and counting).