Virgin tv 360 box not working

[Blacklist78]

Hi. 

please help me. 
My TV box is not responding. It’s frozen and just goes to the welcome screen and goes off again. I tried a trouble shooting and a reset but nothing. 

any ideas would be appreciated 

[Blacklist78]

hi all. 

i am having the same issues i never seen a green light so i`m assuming its the V6 box i have. 

It has the welcome screen go on 

then it says please wait and then shuts down again

[Blacklist78]

my bad its the 360 box i have seeing the images of the remote control

[newapollo]

Hi Blacklist78 

Try the following, it's worked for some forum members.

Turn off the 360 at switch;  then on the 360 box  hold down both the power button and the + button at the same time.

Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it should reset and boot up normally as a 360.

If that fails then you should contact faults 150 from a Virgin landline or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you

[Kath_F]

Hi Blacklist78, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your 360 box. Checking things here, we can see you've been able to speak to the team and have an engineer visit booked. 

Please let us know how the visit goes and if you need any further help, you know where we are. 

Thanks,