Virgin TV 360 box blue standby light

[Ongman84]

Anybody know what the blue standby light on the virgin tv 360 box means?

[jka94036]

Had a new 360 box installed today and as others a blue standby led, so not an ageing led

mini box I’d still red but every thing works which is the main thing I guess

John

[johnasimmons]

Same here, 360 HD box still red but 360 mini box now blue

[Ste_all92]

Both Virgin vevo 360 boxes Standby light have blue, anything to be concerned about?

[Tom_W1]

Hello, thanks everyone for contributing to this thread although we're sorry to hear of your concerns raised.

We have just been alerted to this problem but please don't worry, our dedicated team are now looking into it and are aiming to resolve this as soon as possible.

Many thanks

[BigHutch1979]

I've got 2 boxes and one has a red standby light, whilst the other now has a blue light when in standby. Both are operating fine. Strange. 

Ps I prefer the blue 😀

[StevieB69]

My mini box has also gone blue light on standby, i wouldnt mind but its in my bedroom and is lighting the whole room up. Mrs going nuts about it so i have put black electrical tape on it to hide the light!

[Ian2904]

I know you are trying to help, but you've post your fading LED theory on both community threads about this problem.

If you read the threads it is clearly not a fading LED as it wouldn't cause a lot of people to have exactly the same problem at the same time.

[Ian2904]

Hi Alex,

I've got exactly the same problem of my standby light on the Virgin 360 tv box having turned to blue.

Noticed it when I switched off last night and ran the Virgin website tests which said everything was OK.

Turning it on still turns it on to white and everything I've checked still works, but it is still blue when switching off.

So is this a feature or a bug?

[Wulfster]

Same problem on mine after update.  Doesn’t seem to affect anything.

Currently waiting for a technician today.  Had problem with some of my live channels glitching (unwatchable) most of the week but strangely seems to have resolved itself this morning.

[newapollo]

Hi Ian2904 

I don't know if you noticed when reading the other threads but when I saw the second post regarding the blue light I immediately escalated the issue  < here>  (in the VIP closed forum so the Modteam were aware of any potential problems) and it's now with the products team for testing and analysis.  Some of the posters have been asked in private for their 360 box details which have then been forwarded to the product team to aid their investigation.

For further historical info, VM actually changed the standby light from light blue to red over 3 years ago - see < this thread >  which is an interesting read