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Virgin 360 box keeps deleting recordings

Tuning in


I swapped to a Virgin 360 box a few months ago and this is the 3rd time it has deleted all our recordings and scheduled records, with no apparent way to retrieve them.

This is becoming quite annoying, has anyone else found a solution to this beyond switching to Sky 🤣


Community elder

If the 360 is deleting your recordings it's a sign that the box is faulty, especially if it's done it more than once. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.

They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;

Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.


Ok, looks like it's the joy of trying to talk to VM.

Hi RG7744 👋🏼.

Thank you for posting, are you still having issues and what have our team advised? 

Ari - Forum Team

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Hi @Arissa_H

Yes still having issues and a hard disk error.

Advised to reset again, but not that's not particularly helpful.  Anything you can do to assist?

Hi RG7744,

Thank you for reaching back out, really sorry to hear this has not been resolved and that you are getting a hard disc error, so I can help you and arrange a technician if needed, I will send you an invite into a private chat, once received please click on the white envelope to accept.